Madison Fly
Nashville
Summary
Dynamic customer service professional with a proven track record at Sherwin-Williams Paint Store, excelling in problem resolution and relationship building. With experience in managing inventory and training staff, I consistently enhance customer satisfaction through expert advice and personalized service, ensuring a seamless experience for every client.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Sherwin-Williams Paint Store
04.2022 - Current
- Assisted customers in selecting paint products and finishes to meet project requirements
- Managed inventory levels, ensuring adequate stock of popular paint colors and supplies
- Provided expert advice on color matching and product application techniques
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction
- Trained new associates on product knowledge and customer service best practices
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Agent
Massage Envy Spa
05.2022 - 06.2023
- Managed front desk operations, ensuring smooth check-in/check-out processes for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated appointments using scheduling software, maximizing therapist availability and client satisfaction.
- Maintained accurate records of client interactions and transactions for efficient follow-up and reporting.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Cashier
City Limits Diner
01.2021 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balances through regular audits and reconciliations.
- Assisted in training new staff on cashier procedures and store policies.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Hillwood High School
Nashville, TNSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Appointment scheduling
- Work prioritization
- Data entry
- Inbound call management
Timeline
Front Desk Agent
Massage Envy Spa
05.2022 - 06.2023
Customer Service Associate
Sherwin-Williams Paint Store
04.2022 - Current
Cashier
City Limits Diner
01.2021 - 12.2022
High School Diploma -
Hillwood High School