Madison Hale
Greeneville
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
11.2024 - Current
- Delivered friendly and attentive service to enhance customer satisfaction and loyalty.
- Facilitated customer interactions with precision and composure, ensuring satisfaction while navigating high-volume, fast-paced environments.
- Managed financial transactions, ensuring accuracy in cash handling and card processing to uphold operational integrity.
- Engaged with team members and management to streamline service delivery and improve operational efficiency.
- Promptly managed customer issues to maintain a positive dining atmosphere and ensure satisfaction.
- Developed and implemented training programs for new servers to enhance customer service delivery and adherence to restaurant standards.
- Enhanced expertise in company policies and food safety protocols to ensure compliance and operational efficiency.
- Facilitated teamwork to enhance workplace integrity and prioritize exceptional customer service delivery.
- Resolved issues efficiently to ensure smooth operations while multitasking during high-demand periods.
- Utilized suggestive selling techniques and upselling strategies to consistently meet and exceed sales targets.
- Enhanced customer loyalty by delivering personalized service that addressed specific preferences and needs.
- Conveyed customer feedback and concerns to management to enhance service quality and address issues promptly.
- Maintained organized and sanitary work environment throughout shifts to support operational efficiency and customer satisfaction.
- Streamlined task prioritization during high-demand periods to enhance efficiency while upholding quality standards.
- Managed accurate cash transactions through a systematic approach to enhance customer service experience.
Server
Circle S Farm Kitchen
08.2022 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated seating for optimal flow.
- Trained and mentored new staff on menu knowledge and service standards.
- Handled cash transactions accurately and processed payments efficiently.
- Resolved customer complaints effectively, ensuring positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Fatz Cafe
05.2017 - 08.2023
- Achieved high levels of customer satisfaction by promptly resolving issues and adapting to high-stress situations. Improved sales through effective upselling of menu items and promotions. Contributed to team success by efficiently managing inventory and supporting colleagues.
Education
High School Diploma -
East Tennessee State University
Johnson City, TNHigh school diploma - undefined
North Greene High School
Greeneville, TN05.2016
Skills
- Strategic planning
- Leadership
- Cash handling
- Microsoft Word
- Upselling
- Customer service
- Positive attitude
- Communication skills
- Adaptable learner
Certification
Driver's License
Timeline
Server
Texas Roadhouse
11.2024 - Current
Server
Circle S Farm Kitchen
08.2022 - 08.2024
Server
Fatz Cafe
05.2017 - 08.2023
High school diploma - undefined
North Greene High School
High School Diploma -
East Tennessee State University