Madison Hoff
Nashville
Summary
A dynamic professional with a proven track record, adept in multitasking and service excellence. Skilled in cash operations and fostering strong team collaboration, I excel in high-pressure environments, significantly enhancing customer satisfaction. My respectful and compassionate approach, combined with a dedicated work ethic, positions me as a valuable asset to any team.
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
The Eastern Peak
01.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Caregiver
Freelance/ Contract
06.2018 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Host/Head Food Runner
Snooze AM Eatery
08.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Bartender
Chili's Bar and Grill
05.2020 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Massage Therapy Receptionist
Angel Touch Massage
11.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Photography Assistant
Independent Photographers
12.2017 - 12.2019
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Contributed to the creative process by suggesting innovative ideas for photoshoot concepts and themes.
- Edited, toned, captioned, and uploaded photographs for publication.
- Kept up-to-date with industry trends to ensure the latest techniques were employed during photoshoots.
- Enhanced photographer''s reputation as a collaborative professional by displaying excellent interpersonal skills and consistent professionalism in all interactions with clients and colleagues.
- Facilitated smooth communication between photographers, models, stylists, makeup artists throughout the production process.
Education
Bachelor of Arts -
University of North Alabama
Florence, ALSkills
- Dedicated Work Ethic
- Respectful and compassionate
- Expert in Task Management
- Commitment to Quality Service
- Deadline-Oriented Time Management
- Trustworthy Performance
- Cash Operations
- Strong Team Collaboration
- Client Engagement
- Open to New Challenges
- Customer/Client relations
- Hospitality service expertise
- Customer Service Expertise
Certification
- ServSafe Food Handler's Certification
Timeline
Server
The Eastern Peak
01.2024 - 09.2024
Host/Head Food Runner
Snooze AM Eatery
08.2022 - 07.2023
Bartender
Chili's Bar and Grill
05.2020 - 08.2022
Massage Therapy Receptionist
Angel Touch Massage
11.2019 - 03.2020
Caregiver
Freelance/ Contract
06.2018 - 09.2023
Photography Assistant
Independent Photographers
12.2017 - 12.2019
Bachelor of Arts -
University of North Alabama
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