- Gym Workouts
- High-Intensity Interval Training
- Music
- Road Trips
Madison Holmes
Nashville
Summary
Dedicated and experienced service professional with four years of high-volume restaurant experience delivering excellent customer service and maintaining strong team communication. Currently pursuing a Bachelor of Science in Music Business, graduating May 2026, with a growing foundation in industry operations and project management. Skilled in audio engineering, including hands-on experience with recording, mixing, and basic live sound setups. Known for adaptability, reliability, and the ability to thrive in fast-paced environments. Eager to leverage both hospitality and technical audio skills in a music or entertainment industry role.
Overview
5
5
years of professional experience
Work History
Server
The Finch
08.2025 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Assisted in menu knowledge by explaining daily specials and making recommendations to enhance dining experiences.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere for guests.
- Executed timely order processing by accurately inputting customer requests into the POS system.
- Supported team members by sharing workload during peak hours to enhance service efficiency.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Maggianos
01.2024 - 08.2025
- Monitored inventory levels to assist with stock replenishment and minimize waste.
- Facilitated training for new staff on service protocols and menu details to ensure consistency.
- Handled customer complaints with professionalism, striving for resolution and guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Developed relationships with guests to foster loyalty and encourage repeat visits.
- Managed cash and credit transactions accurately to maintain financial integrity.
- Communicated effectively with team members to ensure seamless service flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Participated in team meetings to discuss service improvements and guest feedback.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Sam's Place
04.2021 - 01.2024
- Maintained compliance with health and safety regulations by adhering to sanitation practices.
- Adapted to changing priorities during busy shifts while maintaining service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Music Business
Middle Tennessee State University
Murfreesboro, TN05-2026
High School Diploma -
John Overton High School
Nashville05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Friendliness and Professionalism
- Attention to Detail
Interests
Timeline
Server
The Finch
08.2025 - Current
Server
Maggianos
01.2024 - 08.2025
Server
Sam's Place
04.2021 - 01.2024
Bachelor of Science - Music Business
Middle Tennessee State University
High School Diploma -
John Overton High School