I enjoy spending time with my family and friends I am surrounded by the best people and support system I love to do anything outdoors I love fall time and all things Christmas I enjoy learning new things and take pride in knowing how to do my job to the best of my ability
Madison Hooper
Cleveland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Accounting Customer Service
Southern Health Partners
11.2021 - Current
- Collaborated with medical providers to secure optimal rates for inmates while processing medical claims and addressing medical needs across 106 jail accounts in Tennessee, Arkansas, Georgia, and Mississippi using Excel and Microsoft.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
CSR
1st Franklin Financial
08.2018 - 11.2021
- Operated as loan officer at 1st Franklin, processed loan applications for car, personal, and business needs.
- Resolved customer inquiries efficiently through phone and email communication.
- Processed loan applications and ensured compliance with company policies.
- Maintained accurate customer records within internal databases and software systems.
FSS and CSR
Speedway LLC
01.2015 - 01.2018
- Prepared food and ensured smooth café operations to enhance customer experience.
- Resolved customer inquiries effectively through multiple communication channels, enhancing satisfaction and loyalty.
- Managed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Trained new staff on customer service protocols and operational procedures, fostering team competency.
Education
High School -
Bradley Central High School
Cleveland, Tn01-2015
Skills
- Customer service
- Financial reporting
- Computer skills
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
- Multitasking
- Flexible and adaptable
- Client relationship management
- Teamwork and collaboration
- Critical thinking
Interests
Timeline
Accounting Customer Service
Southern Health Partners
11.2021 - Current
CSR
1st Franklin Financial
08.2018 - 11.2021
FSS and CSR
Speedway LLC
01.2015 - 01.2018
High School -
Bradley Central High School