Madison Kostmayer
Murfreesboro
Summary
Personable and organized professional with keen eye for detail and proactive approach. Possesses foundational understanding of insurance processes and proficient in data analysis and customer service. Committed to ensuring accurate claims processing and delivering exceptional support to clients.
Overview
4
4
years of professional experience
Work History
Claims Associate
State Farm Insurance
08.2023 - Current
- Reviewed and processed insurance demands in accordance with company policies and guidelines.
- Communicated with policyholders and claimants to provide updates on claim status.
- Conducted thorough coverage and liability review to determine State Farm’s recovery amount.
- Maintained detailed records of all claim’s activities and correspondence.
- Able to maintain service level targets in a high volume claim environment.
Customer Service Representative
Tennessee Orthopedic Alliance
05.2022 - 08.2023
- Provided excellent customer service to clients, addressing inquiries and resolving issues related to insurance policies and claims.
- Assisted clients in understanding policy terms and coverage options, ensuring informed decision-making.
- Handled high-volume phone and email communications with efficiency and professionalism.
- Trained and mentored new customer service representatives, fostering a collaborative team environment.
- Recognized for outstanding performance by manager and coworkers.
Education
No Degree - Nursing
Columbia State Community College
No Degree - Nursing
Middle Tennessee State University
Murfreesboro, TNSkills
- Claims Management
- Customer Service
- Analytical Problem-Solving
- Strong Communication
- Attention to Detail
- Time Management
- Proficient in Microsoft Office Suite and claims processing software
- Policy interpretation
Timeline
Claims Associate
State Farm Insurance
08.2023 - Current
Customer Service Representative
Tennessee Orthopedic Alliance
05.2022 - 08.2023
No Degree - Nursing
Columbia State Community College
No Degree - Nursing
Middle Tennessee State University