Madison Geiger
Nashville
Summary
Graduate student in Clinical Mental Health Counseling at the University of Oklahoma with professional experience in healthcare administration from Monroe Carell Jr. Children's Hospital at Vanderbilt. Skilled in communication, organization and supporting diverse populations in sensitive environments. Compassionate, hard-working and determined.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Vanderbilt University Medical Center
03.2024 - Current
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Facilitated communication between patients and various departments and staff.
Visitation Screener
Vanderbilt University Medical Center
02.2023 - 03.2024
- Served as a point of contact for patients and visitors throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Completed extensive training in emergency response protocols related to hospital and guest safety
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant /Childcare Assistant Teacher
Middle Earth Child Development Center
05.2022 - 01.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
3rd Grade Assistant Teacher
Norman Public Schools
12.2020 - 08.2021
- Collaborated with other teachers to create interdisciplinary units, broadening student understanding of subject matter.
- Maintained accurate records of student attendance, grades, and progress reports for timely communication with parents and administrators.
- Established clear expectations and routines for classroom conduct, fostering a respectful learning atmosphere.
- Incorporated hands-on activities and real-world examples into lessons, promoting deeper understanding of content material.
Certified Nursing Assistant /Medical Receptionist
Rambling Oaks Assisted Living Center
10.2017 - 08.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Master of Arts - Clinical Mental Health Counseling
The University of Oklahoma Online
Norman, OK12-2026
Bachelor of Arts - Human Relations
The University of Oklahoma
Norman, OK05-2022
Skills
- Patient confidentiality
- Professionalism and ethics
- HIPAA compliance
- Multicultural competence
- Self-awareness
- Boundary setting
- Patient safety
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
Timeline
Patient Service Specialist
Vanderbilt University Medical Center
03.2024 - Current
Visitation Screener
Vanderbilt University Medical Center
02.2023 - 03.2024
Administrative Assistant /Childcare Assistant Teacher
Middle Earth Child Development Center
05.2022 - 01.2023
3rd Grade Assistant Teacher
Norman Public Schools
12.2020 - 08.2021
Certified Nursing Assistant /Medical Receptionist
Rambling Oaks Assisted Living Center
10.2017 - 08.2018
Master of Arts - Clinical Mental Health Counseling
The University of Oklahoma Online
Bachelor of Arts - Human Relations
The University of Oklahoma
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