Madison Maness
Kingsport
Summary
Dedicated Sales Associate with retail experience, delivering exceptional guest experiences through engaging interactions and in-depth product knowledge. Skilled in organization and time management, with additional expertise in animal care, including nutrition, enclosure maintenance, and medication administration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pet Specialist
PetSmart Charities
Kingsport
02.2024 - Current
- Educated pet owners on care and training techniques, enhancing pet welfare and owner satisfaction.
- Assisted customers in selecting appropriate pet supplies and products.
- Resolved customer inquiries and concerns promptly, improving customer experience and retention.
- Handled customer complaints with professionalism and care.
- Collaborated with team members to ensure customer satisfaction and service quality.
- Trained new staff on customer service practices and product knowledge.
- Maintained cleanliness of pet areas and equipment to ensure the safety of animals and staff.
- Conducted daily rounds throughout the facility to monitor animals' health conditions and behaviors.
- Managed inventory levels and restocked shelves regularly.
- Maintained cleanliness and organization of the sales floor and displays.
- Prepared food to meet the needs of animals under care with appropriate meals.
- Administered medications prescribed by veterinary staff according to established protocols.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash register and processed transactions efficiently.
Education
High School Diploma -
Tennessee Connections Academy
White House, TN05-2022
Some College (No Degree) - Radiology
East Tennessee State University
Johnson City, TNSkills
- Animal care practices
- Product knowledge
- Pet handling
- Animal behavior
- Customer needs assessment
- Customer service
- Inventory management
- Order fulfillment
- Retail product promotion
- Reporting and documentation
- Operate cash registers
- Time management
- Multitasking
- Team collaboration
- Training new staff
- Attention to detail
- Effective communication
- Interpersonal skills
- Problem solving
- Organization skills
- Safety and cleanliness standards
- Safety and cleanliness standards
Certification
- BLS (Basic Life Support)
Timeline
Pet Specialist
PetSmart Charities
02.2024 - Current
High School Diploma -
Tennessee Connections Academy
Some College (No Degree) - Radiology
East Tennessee State University