Madison Miller
Murfreesboro
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret
10.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Prep Cook/Expeditor
Origins Wine Bar and Wood Fire Pizza Oven
01.2022 - 10.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Takeout/Hostess
BJ'S Restaurant & Brewhouse
10.2020 - 11.2021
- Welcomed guests and led them to tables, ensuring seating arrangements met their preferences.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Improved guest satisfaction by promptly addressing seating requests and special accommodations.
- Addressed guest inquiries about menu items, enhancing their dining knowledge.
- Collaborated with servers to manage seating flow for optimized table turnover.
- Managed reservations and waitlists to maintain efficient dining operations.
- Supported servers with guest requests to ensure quick and accurate service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Line Agent
Asurion
03.2020 - 09.2020
- Handled escalated calls, successfully deescalating situations and finding satisfactory resolutions for clients.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained detailed records of customer interactions, including notes on actions taken and follow-up needed.
- Provided excellent customer service while adhering to all company policies and procedures regarding confidentiality, quality control, and data protection.
- Adapted communication style based on individual client needs, ensuring each interaction was tailored appropriately for maximum efficacy.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers with inquiries, addressing concerns, and ensuring a positive experience.
Fan Host
First Tennessee Park
11.2019 - 12.2019
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
- Coordinated with ushers to guide patrons with special needs or accessibility requirements to appropriate seating areas smoothly.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Expeditor/Hostess
Rafferty's Restaurant
08.2018 - 10.2019
- As an expeditor, I worked to make sure every guest's food is sent out with perfect and to their liking
- And as a hostess I made all of our guests feel welcome and always serve a smile
- Customer service has always been my strong quality
Concessions Worker
Pringles Park
07.2016 - 09.2018
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Education
High School Diploma -
North Side High School
Jackson, TN05.2017
No Degree - Theater
University of Memphis
Memphis, TNSkills
- Organizational Skills
- POS system operation
- Payment processing
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Policy and procedure adherence
- Customer needs assessment
- Data entry
- Computer proficiency
Certification
Driver's License
Timeline
Sales Associate
Victoria's Secret
10.2023 - 11.2024
Prep Cook/Expeditor
Origins Wine Bar and Wood Fire Pizza Oven
01.2022 - 10.2022
Takeout/Hostess
BJ'S Restaurant & Brewhouse
10.2020 - 11.2021
Front Line Agent
Asurion
03.2020 - 09.2020
Fan Host
First Tennessee Park
11.2019 - 12.2019
Expeditor/Hostess
Rafferty's Restaurant
08.2018 - 10.2019
Concessions Worker
Pringles Park
07.2016 - 09.2018
High School Diploma -
North Side High School
No Degree - Theater
University of Memphis
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