Madison Morris
Chattanooga
Summary
Motivated customer service professional currently pursuing a Bachelor's degree in Marketing. Brings hands-on experience in social media marketing, content creation, and client acquisition gained through promoting esthetic services and growing a personal clientele. Skilled in customer engagement, communication, multitasking, and building positive customer experiences while developing a strong foundation in marketing principles. Willing to relocate to: Charleston, SC, Atlanta, GA, Nashville, TN
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Animal Hospital of Signal Mountain
04.2024 - Current
- Managed high-volume front desk operations for a busy veterinary clinic, handling 50+ client interactions daily via phone, email, and in-person visits
- Scheduled and coordinated appointments, surgeries, and follow-ups using veterinary practice management software, ensuring efficient clinic flow
- Provided exceptional customer service by addressing client concerns, explaining services, and supporting pet owners during routine and emergency visits
- Processed payments, invoices, and insurance claims accurately while maintaining daily financial records and balancing cash drawers
- Maintained and updated patient records, ensuring accuracy, confidentiality, and compliance with clinic protocols
- Assisted veterinary staff by preparing exam rooms, relaying medical information, and coordinating patient intake and discharge
- Handled sensitive and emotional situations with empathy, including euthanasia appointments and urgent care cases
- Managed multi-line phone systems, triaging calls and prioritizing emergencies appropriately
- Educated clients on preventative care, medications, and post-visit instructions to support pet health outcomes
- Maintained a clean, organized, and welcoming front office environment
- Collaborated with a team of veterinarians and technicians to improve workflow efficiency and client satisfaction
Customer Service Representative
MedSrv
10.2023 - 04.2024
- Provided assistance to patients with post billing questions they had after attending AdventHealth locations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies.
- Provided customer service support to patients who had questions about their bills or payments due.
- Processed credit card payments from patients in accordance with office policy.
Esthetician
1735 Aesthetic & Wellness Studios
09.2022 - 09.2023
- Provided facial treatments including cleansing, exfoliation, extractions, and facial massage tailored to individual client needs.
- Performed waxing services including eyebrows, lip, chin, and full-face treatments.
- Developed customized skincare regimens and educated clients on proper skincare practices and product recommendations.
- Performed classic and volume lash extensions, as well as lash lifts, while providing personalized consultations and aftercare education.
- Maintained a clean, organized treatment environment and ensured all equipment was sanitized between appointments.
- Greeted clients, scheduled appointments, and provided information regarding spa services and treatments.
- Created and managed social media content to promote esthetic services, increase brand awareness, and attract new clients.
- Utilized social media platforms to showcase services, engage with potential clients, and support client retention efforts.
- Developed promotional posts, special offers, and educational skincare content to drive client engagement and bookings.
Esthetician
Massage Heights
11.2021 - 09.2022
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Lifestyle Consultant
Massage Heights
11.2021 - 04.2022
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
Sales Associate
Adore Me
06.2021 - 11.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Kennel Technician
Canine Country Club
11.2020 - 08.2021
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Responded to emergency situations in a timely manner while following safety protocols.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Brand Ambassador
Abercrombie & Fitch
06.2020 - 11.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Receptionist
Georgia-cumberland Academy
09.2019 - 03.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
Kennel Technician
Preppy Pet
09.2018 - 08.2019
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Conducted tours of the facility for prospective adopters.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection protocols.
Education
Bachelor's degree - Marketing
Southern New Hampshire University
Remote07-2029
Esthetics - Esthetics
Brillare Beauty Institute
Chattanooga, TN04-2021
High school diploma or GED - High school
Cumberland Academy
Calhoun, GA05-2020
Skills
- Customer service
- Time management
- Spa experience
- Skincare knowledge
- Skincare product sales
- Upselling
- Digital marketing
- Social media marketing
- Content planning
- Canva
- Social media content
- Instagram ads
- Facebook Advertising
- Microsoft Word
- Appointment scheduling
- Record keeping
- Communication skills
- Email customer support
- Telephone communication
- Computer skills
- Veterinary terminology
- Medical billing
Certification
- Driver's License
- Esthetician License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Animal Hospital of Signal Mountain
04.2024 - Current
Customer Service Representative
MedSrv
10.2023 - 04.2024
Esthetician
1735 Aesthetic & Wellness Studios
09.2022 - 09.2023
Esthetician
Massage Heights
11.2021 - 09.2022
Lifestyle Consultant
Massage Heights
11.2021 - 04.2022
Sales Associate
Adore Me
06.2021 - 11.2021
Kennel Technician
Canine Country Club
11.2020 - 08.2021
Brand Ambassador
Abercrombie & Fitch
06.2020 - 11.2020
Receptionist
Georgia-cumberland Academy
09.2019 - 03.2020
Kennel Technician
Preppy Pet
09.2018 - 08.2019
High school diploma or GED - High school
Cumberland Academy
Bachelor's degree - Marketing
Southern New Hampshire University
Esthetics - Esthetics
Brillare Beauty Institute