Madison Qualls
Jackson
Overview
10
10
years of professional experience
1
1
Certification
Work History
Processing Clerk
United States Postal Service
11.2024 - Current
- Processed and organized incoming mail for distribution to appropriate departments.
- Provided service and sales to walk-in customers.
- Upsold postal services like insurance and tracking.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Patient Account Specialist
Apria Healthcare
02.2020 - 07.2021
- Received incoming calls to assist customers with anything they may need.
- Correctly coded patient accounts.
- Submitted insurance claims.
- Worked denials as well as patient compliance.
Insurance Specialist
Eye Clinic
11.2022 - 08.2023
- Processed denied claims.
- Supervised all collections accounts.
- Posted EOB payments to patient accounts.
City Letter Carrier
United States Postal Service
08.2021 - 08.2022
- Delivered mail and packages daily.
- Assisted customers with any questions or mailing needs.
- Hand sorted letters and flats.
City Letter Carrier
United States Postal Service
03.2024 - 11.2024
Server
Catfish Cabin
03.2015 - 12.2024
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Gateway Christian Academy
08-2017
Skills
- Producing reports
- Managing file systems
- Database data entry
- Knowledge management
- Quality assurance
- Cross-functional collaboration
Certification
- Licensed Life Insurance Agent - [January 31, 2023-current]
Timeline
Processing Clerk
United States Postal Service
11.2024 - Current
City Letter Carrier
United States Postal Service
03.2024 - 11.2024
Insurance Specialist
Eye Clinic
11.2022 - 08.2023
City Letter Carrier
United States Postal Service
08.2021 - 08.2022
Patient Account Specialist
Apria Healthcare
02.2020 - 07.2021
Server
Catfish Cabin
03.2015 - 12.2024
High School Diploma -
Gateway Christian Academy