Madison Shelton

Server/Expo

Texas Roadhouse

02.2024 - Current

Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cultivated warm relationships with regular customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maximized table turnover rate by managing reservations and seating arrangements.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Improved dining experience by providing prompt, attentive service to guests.
Built rapport with guests to enhance their dining experience and encourage return visits.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Managed inventory of dining supplies to prevent shortages during service.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Increased sales significantly by upselling higher-end products to customers.

Summary

Overview

Work History

Server/Expo

Education

Master of Arts - Social Work & Psychology

Skills

Accomplishments

Certification

Languages

Timeline

Server/Expo

Master of Arts - Social Work & Psychology

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