Madison Spurling
Franklin
Summary
Dedicated healthcare professional at Mercy Community Healthcare, adept in document and file management and fostering positive interactions with medical personnel and patients. An effective communicator, ensuring optimal health outcomes by connecting patients with vital resources. Promoting teamwork and collaboration to enhance patient care and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Coordinator
Mercy Community Healthcare
08.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered support to physicians and nurses in completion of patient's referrals.
Kids City Volunteer
Church of the City
01.2024 - Current
- Supported children's spiritual learning objectives through personalized and small group assistance.
- Assisted other volunteers with classroom management to maintain positive learning environment.
- Assisted volunteers with supervision and care of the children.
- Promoted physical, mental and social development using classroom games and activities.
Inpatient Visitor Ambassador
Vanderbilt University Medical Center
08.2024 - Current
- Met with patients to create a warm and welcoming atmosphere.
- Provided patients with necessary materials, blankets and snacks.
- Answered general questions for patients.
- Facilitated communication between patients and medical personnel.
Hospital Shadowing
AdventHealth Hospital
06.2022 - 07.2022
- Observed Child Life Specialist, Healthcare Administration and Occupational Therapist's job actions.
- Followed professionals for more than 16 hours.
- Learned new techniques to better serve patients' needs.
- Asked questions to better understand the job's requirements.
- Assisted with basic tasks involving the patients.
- Documented observations and recorded job specifics, challenges and requirements for reflection.
Education
Master of Public Health - Community Health Promotion
Liberty University
Lynchburg, VA01-2027
Bachelor of Science - Biomedical Sciences
Auburn University
Auburn, AL05.2022
Skills
- Verbal and Written Communication
- Information Intake
- Positive Interactions
- Attention to Detail
- Document and File Management
- Teamwork and Collaboration
- Building Loyalty
- Positive Engagement
- Public relations
- Training and mentoring
Certification
- Certified Application Counselor at Mercy Community Healthcare
Timeline
Inpatient Visitor Ambassador
Vanderbilt University Medical Center
08.2024 - Current
Kids City Volunteer
Church of the City
01.2024 - Current
Care Coordinator
Mercy Community Healthcare
08.2023 - Current
Hospital Shadowing
AdventHealth Hospital
06.2022 - 07.2022
Master of Public Health - Community Health Promotion
Liberty University
Bachelor of Science - Biomedical Sciences
Auburn University
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