Madison White

The Secretary at a hardwood flooring company provides administrative and clerical support to ensure smooth daily operations. This role manages incoming calls and emails, schedules appointments, prepares invoices and documents, maintains customer and project records, and assists with ordering materials. The Secretary serves as a primary point of contact for customers and vendors, supports management and installation teams, and helps keep office operations organized, professional, and efficient.

• Managed scheduling and correspondence for executive team, ensuring efficient communication and time management.
• Coordinated office operations, streamlining processes to enhance productivity and reduce administrative overhead.
• Maintained accurate filing systems, improving document retrieval speed and organizational efficiency.
• Developed training materials for new hires, fostering a smooth onboarding experience and knowledge transfer.
• Oversaw inventory management of office supplies, optimizing procurement processes to ensure resource availability.

The eCommerce Manager at Kroger oversees all online grocery operations, including pickup and delivery services, ensuring orders are fulfilled accurately, efficiently, and on time. This role leads and schedules eCommerce associates, monitors performance metrics such as order accuracy, productivity, and customer satisfaction, and works closely with store departments to maintain inventory availability and reduce substitutions. The eCommerce Manager addresses customer concerns, ensures compliance with food safety and company policies, supports digital promotions and technology updates, and continuously improves processes to enhance the overall online shopping experience.

• Optimized product listings and descriptions to improve search visibility and conversion rates.
• Trained staff on e-commerce best practices, improving team efficiency and knowledge retention.
• Collaborated with cross-functional teams to streamline order fulfillment processes.
• Conducted regular audits of website performance, identifying areas for improvement and action plans.