Madison Williams
Murfreesboro
Summary
Professional receptionist with experience in managing high-traffic front desk operations. Expertise in appointment scheduling and maintaining accurate patient records, enhancing office workflow and ensuring compliance with confidentiality regulations.
Overview
6
6
years of professional experience
Work History
Receptionist
Laser Therapy and Chiropractic Center
Murfreesboro, TN
01.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment in high-traffic front desk area.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Answered phone inquiries, providing accurate information regarding services and treatment options.
- Maintained patient records, ensuring compliance with confidentiality regulations and data accuracy.
- Coordinated administrative tasks, supporting office operations and enhancing team efficiency.
- Processed insurance claims, verifying coverage details to facilitate timely reimbursement for services rendered.
- Liaised between patients and healthcare providers, addressing concerns and facilitating effective communication.
Daycare Teacher
Tots Spot Academy
Murfreesboro, TN
09.2021 - 12.2024
- Developed engaging lesson plans that fostered children's social and cognitive skills.
- Implemented daily schedules to ensure structured learning and playtime activities.
- Monitored children's progress and communicated effectively with parents regarding development milestones.
- Created a safe and nurturing environment that encouraged exploration and creativity.
- Collaborated with staff to design age-appropriate educational materials and activities.
- Trained new teachers on classroom management techniques and curriculum implementation strategies.
- Evaluated educational programs, providing feedback for continuous improvement in teaching methodologies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Sales Associate
5 Below
Murfreesboro, TN
08.2020 - 06.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring accurate stock availability and organized displays.
- Trained new associates on sales techniques and store procedures to enhance team performance.
- Executed visual merchandising strategies to create appealing product presentations that increased foot traffic.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Siegel High School
Murfreesboro, TNSkills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Document management
- Information protection
- Record preparation
- Phone etiquette
- Positive and professional
- Payment processing
- Courteous and professional
- Billing and invoicing
- Visitor and customer relations
- Conflict resolution
Timeline
Receptionist
Laser Therapy and Chiropractic Center
01.2025 - Current
Daycare Teacher
Tots Spot Academy
09.2021 - 12.2024
Sales Associate
5 Below
08.2020 - 06.2021
High School Diploma -
Siegel High School