Madison Wright
2602 Lynn Street
Summary
Dynamic professional with a proven track record at The Pit BBQ, excelling in staff mentoring and customer service excellence. Leveraged strong multitasking and organizational skills to enhance operational efficiency and guest satisfaction. Demonstrated exceptional leadership by fostering a culture of continuous learning and professional growth, contributing significantly to organizational development, while staying dedicated to my schoolwork, as well as relationships and hobbies.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Friendly and reliable with a positive attitude and excellent customer service skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Hostess
Server
Hops and Barley
09.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
The Pit BBQ
02.2015 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Trainer
The Pit BBQ
02.2015 - 09.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN12-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- POS system operations
- Guest inquiries
- ID verification
- Inventory control
- Attention to detail
- Decision making aptitude
- Fraud prevention awareness
- Staff mentoring
- Liquor law compliance
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Promotions and discounts
- Dependability and reliability
- Hospitality and accommodation
- Problem-solving
- Honest and dependable
Certification
- CPR/AED Certification
- Driver's License
CPR, AED, and choking certified
As of October 2024, I have successfully obtained certifications in CPR, Choking Relief, and AED operation. There certifications demonstrate my commitment to acquiring life-saving skills and ensuring the well-being of individuals in emergency situations. I am confident in my ability to respond effectively and provide critical care when needed.
Timeline
Server
Hops and Barley
09.2021 - 12.2024
Manager
The Pit BBQ
02.2015 - 09.2021
Trainer
The Pit BBQ
02.2015 - 09.2021
Cashier
Hostess
Bachelor of Science - Criminal Justice
Bethel University
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