Mahaylea Wolever
Maryville
Summary
Dedicated crew member with strong multitasking abilities and exceptional customer service skills. Committed to maintaining cleanliness and organization, ensuring a positive dining experience.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Maryville, TN
10.2025 - Current
- Operated cash register, processed transactions efficiently, and ensured accurate change handling.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of dining area, contributing to positive customer experiences.
- Collaborated with team members to prepare food items in accordance with safety standards.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Waitress
Cracker Barrell
Alcoa, TN
02.2025 - 05.2025
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved guest inquiries and concerns promptly to foster positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
Bert's Hometown Grill And Pizzeria
Madisonville, TN
02.2024 - 10.2024
- Welcomed and seated guests, ensuring prompt service and optimal dining experience.
- Managed reservation system, coordinating seating arrangements to maximize efficiency.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Communicated effectively with kitchen and wait staff to address guest needs promptly.
- Monitored cleanliness of dining area, ensuring adherence to health and safety standards.
- Supported special events by organizing seating layouts and managing guest flow efficiently.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Sequoyah
Madisonville, TN05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Interactive communication skills
Timeline
Crew Member
McDonald's
10.2025 - Current
Waitress
Cracker Barrell
02.2025 - 05.2025
Hostess
Bert's Hometown Grill And Pizzeria
02.2024 - 10.2024
High School Diploma -
Sequoyah