Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mahesh Raj R

Technical support
Chennai

Summary

Experienced Technical Support Specialist with 7 years of expertise in delivering prompt and efficient technical assistance. Skilled in diagnosing and resolving hardware and software issues, ensuring effective problem resolution. Seeking a dynamic technical support position where I can apply my troubleshooting abilities to resolve challenges and contribute to the team's success.

Overview

7
7
years of professional experience
4029
4029
years of post-secondary education

Work History

Senior Technical Support Associate

Tech Mahindra
04.2024 - 06.2025
  • Improved customer satisfaction by providing timely and accurate technical support.
  • Responding promptly and accurately to customer inquiries via chat and calls.
  • Handling multiple chat conversations simultaneously in the live person tool.
  • Identifying and resolving customer issues.
  • Assisting customers in troubleshooting technical issues.
  • Escalating complex problems to higher-level support when necessary.
  • Keeping records of customer interactions.

Senior Process Executive

Prodapt Solutions
10.2023 - 03.2024
  • Receive and respond to multiple live chats, including handling three customers at a time, using the kore.asi system.
  • Provided remote desktop support to customers, diagnosing and resolving hardware and software issues, including system crashes, software errors, and connectivity problems.
  • Guided customers through step-by-step troubleshooting processes, explaining technical concepts in clear, understandable language.

Senior Customer Service Associate

Teleperformance
03.2023 - 10.2023
  • Acknowledging and resolving customer queries in a timely and accurate way via emails.
  • Update our internal databases with information about the issues and discussions with customers.
  • Communicates with the internal team to answer customers inquiries, solve their problems, and fulfill their needs.
  • Educate customers about services and processes.

Technical Support Associate

Tech Mahindra
03.2018 - 02.2023
  • We used to provide FTTP and FTTC connections from various exchanges in and around the UK and Scotland. We are responsible for building a broadband network for customers.
  • The job involves BT, E-records, FTTP commissioning, importing raster images, and job pack creation.
  • The project also deals with the planning of the PON Spine (EXCHANGE – AGG), jointing, and pre- and post-survey.
  • Strong knowledge to handle tools like Network Engineer Telcordia (PIPeR), WFMT, LLUMS, GEO HUB, GAZETTEER, SRIMS, ORION, and the interfaces indirectly interacting with the PIPeR application through the Data Integrity tool.
  • Prepare As-Built drawings, and prepare the work order; send it to the Field Engineer.
  • As a Network Associate, I provide Fibre to the Premises (FTTP) at client locations.
  • Managing the order received from the customer for a broadband fiber connection, from the initial validation up to the final installation.
  • To complete the installation and deliver the orders to the end customer as per their initial order request.
  • Check the requirements of devices such as routers, and allocate a fiber engineer to get the installation done.
  • Communicating with stakeholders to complete the build works based on the FTTC infrastructure requirements.

Education

Bachelor of Technology - Information Technology

M.I.E.T. Engineering College
Trichy

Higher Secondary School - Computer Science

Higher Secondary School
Kovilpatti, India

Skills

- Troubleshooting

- Problem solving

- Knowledge Sharing

- Customer service excellence

- Multitasking and prioritization

- Documentation

Remote support

Application support

Accomplishments

  • Bravo, Received BRAVO Award and Certification for Performing well and for Positive change at Work at Tech Mahindra.


  • Best Performer, Received Best Performer of the month, April 2023 Award and Certification for Performing well at Teleperformance.


  • Pat on the Back, Honored with the 'Pat on the Back' award for outstanding smart work and recognized as Best Employee of the Month in March 2025 at Tech Mahindra.

Timeline

Senior Technical Support Associate

Tech Mahindra
04.2024 - 06.2025

Senior Process Executive

Prodapt Solutions
10.2023 - 03.2024

Senior Customer Service Associate

Teleperformance
03.2023 - 10.2023

Technical Support Associate

Tech Mahindra
03.2018 - 02.2023

Bachelor of Technology - Information Technology

M.I.E.T. Engineering College

Higher Secondary School - Computer Science

Higher Secondary School

Similar Profiles

CREATE PROFILE
Mahesh Raj RTechnical support