Maheshwari Sivakolunthu

Qualified Advanced Technical Support Specialist with 3 years of experience in Client Success. Provides comprehensive product support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

• Recipient of Podium Prodigy award for 5 straight months for providing stellar client service.
• Collaborated with multiple internal development teams to create use cases & automate processes that previously required human intervention.
• Became an SME in Payroll Domain within 4 months of being in the process and conducted payroll training for Junior associates.

A non-professional, untrained singer but ca be caught humming during any time of the day. If not, then I can be found with my nose buried in a book.