Maheswari M Mohanraj
Disaster Recovery Coordinator & Business continuity
Chennai
Summary
.Detail-oriented professional with 10 years in Cross Functional Services(CFS). Proven record of handling wide range of business and executive support tasks to promote sustainable value within IT Industry. Highly motivated to succeed and interacts effectively with team.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Disaster Recovery & Business Coordinator
Maheswari
05.2022 - Current
- Manages all recovery planning as single point of contact and complete successful DR Activity.
- Got client appreciation for completing DR Activity within short duration.
- Handled Critical DR Activity, achieved client appreciation.
- During disaster this individual is responsible for execution of disaster recovery plan..
- Driving Disaster Recovery coordination activities end to end.
- Providing support to Client in event of local audit for services provided by supplier.
Asset Management & Datacenter Migration
Maheswari
Chennai
05.2019 - 04.2020
- Managed over 50 customer calls per day and achieved 100% SLA.
- Resolve tickets on priority basis and achieved 100% no compliance for project.
- Met performance excellence requirements, supported voice of customer solicitations and followed up on continuous improvement initiatives
- Collaborated closely with accounting teams to ensure accurate tracking of fixed assets throughout their lifecycle from acquisition to disposal
- Optimized capital allocation by devising strategic financial plans that aligned with organizational goals and priorities
Release Coordinator
Maheswari
Chennai
09.2018 - 03.2019
- Helped to Bundle maximum number of change into single window and archived 100% release window utilization.
- Improved communication between product teams, ensuring timely delivery of releases with minimal disruption
- Negotiated dependencies among multiple projects to ensure smooth integration during concurrent releases
- Ensured compliance with regulatory standards by conducting thorough audits of all release documentation
- Increased consistency in release quality by establishing standardized procedures and templates for documentation
Incident Management
Maheswari
Chennai
09.2011 - 11.2017
- Contributed to overall success of organization by consistently meeting or exceeding key performance indicators related to major incident management
- Streamlined incident management processes for faster issue resolution and improved end-user satisfaction
- Established clear protocols for incident management, ensuring swift response times during outages or disruptions in service delivery
- Followed internal procedures for change management, incident management and escalation
- Handled over 50 customer tickets per day within SLA.
- Collaborated with cross-functional teams to develop efficient workflows for incident management
- Streamlined communication between rig crew members through clear reporting lines for incident management
Education
Master of Science - System Engineering
BITS Pilani
Chennai, India 01.2012 - 08.2016
Bachelor of Science - Information Technology
Cauvery College For Women
Trichy 03.2008 - 03.2011
Skills
Additional Information
JIRA
QUALITYCENTER
REMEDY
SERVICE NOW
FLEXERA
CONFLUENCE
Certification
ITIL v3 (Foundation)
Fencing National Player
Represent India in National Game Fencing
Timeline
Disaster Recovery & Business Coordinator
Maheswari
05.2022 - Current
Asset Management & Datacenter Migration
Maheswari
05.2019 - 04.2020
Release Coordinator
Maheswari
09.2018 - 03.2019
Master of Science - System Engineering
BITS Pilani
01.2012 - 08.2016
Incident Management
Maheswari
09.2011 - 11.2017
Bachelor of Science - Information Technology
Cauvery College For Women
03.2008 - 03.2011
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