Summary

Overview

Work History

Education

Skills

Courses

Timeline

Maheswari S

Coimbatore

Summary

System engineer with 4.7 years of extensive experience in providing desktop and end user support. Highly skilled in troubleshooting technical issues, problem solving and communication

Overview

5

5

years of professional experience

Work History

Systems Engineer EUC- Client Engineering

Infosys

11.2019 - Current

Providing first class VDI support using outstanding working knowledge of various windows and microsoft office applications
Hands on experienced in configuring net new devices such as Laptop, Desktop Pc, Tablet and Thin clients.
Configuring and managing Wyse terminals through INI files as well as using Wyse Management Suite.
Managed Mobile device enrollment, app deployment, profile configuration and asset management with the help of Workspace ONE.
Responds to customer requests effectively and communicates with them to address issues.
Managing and resolving technical issues in timely manner.
Ability to perform remote troubleshooting and provide clear instructions to users.
Ability to work in both independent and Team environment to achieve common goals and business objectives.
Improved system performance by identifying and resolving technical issues in a timely manner.
Documented system configuration, mapping and processes.

Education

Bachelor of Science - Computer Technology

Sri Krishna Adithya College of Arts And Science

Coimbatore, India

2019

Skills

Incident management
Windows 10/ 11 administration
Mobile device management

Software installation
Technical Support
End user computing

Courses

ITIL framework
Fundamentals of cloud computing

Timeline

Systems Engineer EUC- Client Engineering

Infosys

11.2019 - Current

Bachelor of Science - Computer Technology

Sri Krishna Adithya College of Arts And Science