Mahogany Stroud
Nashville
Summary
Dynamic professional with extensive experience in remote customer service, healthcare administration, and sales. Proven track record of achieving high customer satisfaction, maintaining 95%+ satisfaction ratings, and driving revenue growth through consultative sales. Adept at managing high-volume tasks, ensuring compliance with industry standards, and fostering effective team collaboration. Skilled in utilizing technology to streamline processes and enhance productivity.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
Work History
Private Caregiver
Comfort Keepers
Nashville
06.2025 - Current
- Provided one-on-one in-home care for 1–3 clients at a time, supporting daily living activities while maintaining dignity, safety, and comfort
- Assisted with Activities of Daily Living (ADLs) including bathing, dressing, grooming, toileting, mobility support, and meal preparation
- Monitored and documented vital signs, medication reminders, and changes in client condition, promptly reporting concerns to family members or supervisors
- Supported clients with mobility and fall-prevention techniques, reducing safety incidents and improving independence
- Delivered companionship and emotional support, improving client morale, engagement, and overall quality of life
- Maintained 100% compliance with care plans, privacy standards, and safety protocols
- Built strong relationships with clients and families, resulting in high satisfaction and repeat care requests
- Managed household tasks such as light housekeeping, laundry, and errands to maintain a clean and safe living environment
Sales Manager
ADT Security
Knoxville
05.2024 - 06.2025
- Led, trained, and coached a high-performance door-to-door sales team of 10–15 representatives, driving consistent achievement of monthly and quarterly revenue targets
- Generated high income in residential security system revenue through direct sales, territory management, and strategic lead development
- Recruited, onboarded, and mentored new sales representatives, reducing ramp-up time and improving early performance
- Conducted daily ride-alongs, performance reviews, and sales meetings to improve closing ratios, objection handling, and product knowledge
- Developed and assigned territory strategies to maximize household penetration and conversion rates
- Tracked KPIs including close rate, installs, revenue per rep, and lead volume, using data to optimize team performance
- Ensured compliance with ADT policies, sales ethics, and customer satisfaction standards
- Built strong customer relationships through consultative sales, educating homeowners on security solutions and smart-home technology
Outbound Sales Representative (Remote)
Cellular Sales Verizon
Knoxville
02.2021 - 03.2024
- Drove outbound sales through remote prospecting, warm leads, and follow-up campaigns, consistently meeting or exceeding monthly sales targets
- Sold Verizon wireless products and services, including smartphones, data plans, device protection, and accessories using a consultative sales approach
- Managed a high volume sales pipeline, averaging 50-70 outbound contacts per day while maintaining strong close rates
- Delivered personalized product recommendations by identifying customer needs, resulting in increased customer satisfaction and retention
- Maintained accurate documentation in CRM systems, ensuring 100% compliance with Verizon policies and sales procedures
- Met or exceeded key performance metrics including revenue, conversion rate, and average order value
- Collaborated with internal teams to resolve customer issues efficiently, improving the overall customer experience
Enrollment Specialist ( Remote)
K-12 Online
Knoxville
05.2019 - 12.2020
- Managed end-to-end student enrollment for K–12 families, guiding parents through application, documentation, and onboarding processes
- Handled high-volume inbound and outbound calls, emails, and virtual appointments while maintaining accuracy and professionalism
- Verified student eligibility, residency, immunization records, and academic documentation to ensure 100% compliance with state and district requirements
- Educated families on program options, enrollment timelines, and next steps, improving enrollment completion rates and family satisfaction
- Maintained accurate records in student information systems (SIS) and CRM platforms, ensuring data integrity and confidentiality
- Collaborated with school administrators, counselors, and support teams to resolve enrollment issues efficiently
- Met or exceeded performance metrics including enrollment targets, call handling time, and documentation accuracy
- Delivered compassionate, clear communication to families from diverse backgrounds in a fully remote environment
Team Member
Chick-fil-A
Knoxville
06.2015 - 05.2018
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment to prepare food items according to safety standards.
- Handled cash transactions and processed customer orders accurately and efficiently.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
Education
Bachelor of Science - Marketing
East Tennessee State University
Johnson City, TN 08.2018 - 04.2021
West High School
Knoxville, TnSkills
- Verbal and written communication
- Active listening
- Customer service
- Presentation skills
- Conflict resolution
- CRM software (Salesforce, HubSpot)
- Data entry and database management
- Remote communication tools (Zoom, Teams, Slack)
- Time management
- Multi-tasking
- Scheduling and calendar management
- Project coordination
- File and records management
- Team collaboration
- Coaching and mentoring
- Training and onboarding
- Delegation
- Motivating and inspiring teams
Timeline
Private Caregiver
Comfort Keepers
06.2025 - Current
Sales Manager
ADT Security
05.2024 - 06.2025
Outbound Sales Representative (Remote)
Cellular Sales Verizon
02.2021 - 03.2024
Enrollment Specialist ( Remote)
K-12 Online
05.2019 - 12.2020
Bachelor of Science - Marketing
East Tennessee State University
08.2018 - 04.2021
Team Member
Chick-fil-A
06.2015 - 05.2018
West High School