Mai Elgazzar
Murfreesboro,TN
Summary
A professional individual with over 12 years of experience in the banking and finance industry, combined with my proven record of excellence in sales and my inherent communication and analytical skills, I am ready to provide outstanding service within your organization. Look forward to discussing the position with you in detail.
Overview
14
14
years of professional experience
Work History
Examination Coordinator / State Board Liaison
National Association of State Boards of Accountancy
05.2024 - Current
- Processed applications and conducted credential evaluations for CPA candidates, ensuring timely score reporting.
- Participated in state board meetings to provide updates on application processing and regulatory changes.
- Led efforts to streamline application workflows, resulting in a 10% reduction in processing time.
Front End Check Out Cashier
Walmart
06.2023 - 05.2024
- Greet customers as they enter the store and provide them with a positive shopping experience.
- Operate cash registers, scanners, and other equipment to process customer purchases.
- Process payments for customers using cash, credit cards, debit cards, gift cards, and checks.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customer questions regarding products, prices, availability, product uses, and payment options.
- Assist customers with returns, refunds, and exchanges of merchandise.
- Bag items securely and accurately according to company procedures.
- Maintain cleanliness of checkout areas and complete cleaning tasks as assigned.
- Monitor and restock supplies such as paper bags, receipt books, pens, etc.
- Follow all safety and security protocols to protect customers and associates.
- Provide excellent customer service by being friendly, helpful, and courteous.
- Adhere to all company policies and procedures.
Process Optimization & Automation Manager
Credit Agricole Egypt BANK
01.2020 - 12.2021
- Organize and manage the department activities.
- Reviewing/Recommend enhancements of process/workflows by maintaining contacts/liaison with different departments/units to contribute to fine-tuning.
- Credit risk policy, including eligibility criteria, parameters, credit scoring matrix, screening process aligning with Credit Risk Function.
- Systems functionality, in liaison with Information Technology.
- Product features/functions in liaison with Marketing.
- Ensure implementation of credit inflow optimization – include all credit lending process.
- Process Optimization.
- Define strategies and action plans for new & existing initiatives, contribute to the definition of the customer relationship policy.
- Report any business constraints and provide solutions.
- Manage a team of analysts for the implementation of the credit workflow optimization projects with internal stakeholders and external consultants; including:
- Retail Automation Project - RAP for providing an instant feedback to the customer through OMNI channels.
- Automation of the Collection workflow to be linked to the loan origination system.
Personal Banker
Credit Agricole Bank
08.2014 - 12.2019
- Interface with 50+ banking customers per week, manage accounts, identify business opportunities, and upsell retail banking products based on customer needs.
- Exceed sales quotas by 120% for FY2021 by utilizing consultative selling techniques and building long-term client relationships.
- Support new customers in opening checking and saving accounts and applying for mortgage loans, including reviewing client financial documentation and transactions.
- Provide education to clients on banking products and financial services.
Office Manager
Credit Agricole Bank
08.2011 - 07.2014
- Responsible for the efficient functioning of an office through a range of administrative, financial and managerial tasks.
- Ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
- Organising meetings and managing databases.
- Booking transport and accommodation.
- Organising company events or conferences.
- Ordering stationery and furniture.
- Dealing with correspondence, complaints and queries.
- Preparing letters, presentations and report.
- Supervising and monitoring the work of administrative staff.
- Managing office budgets.
- Implementing and maintaining procedures/office administrative systems.
- Delegating tasks to junior employees.
- Assist in the onboarding process for new hires.
Education
Bachelors - Business Administration
Ain Shams University
Skills
- Operational Management Skill
- Leadership
- Microsoft - proficient
- Management Skills
- Banking Skills
- Administration Skills
- Team Player
- Communication Skills
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Examination Coordinator / State Board Liaison
National Association of State Boards of Accountancy
05.2024 - Current
Front End Check Out Cashier
Walmart
06.2023 - 05.2024
Process Optimization & Automation Manager
Credit Agricole Egypt BANK
01.2020 - 12.2021
Personal Banker
Credit Agricole Bank
08.2014 - 12.2019
Office Manager
Credit Agricole Bank
08.2011 - 07.2014
Bachelors - Business Administration
Ain Shams University
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