Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Maiyana Brown

Knoxville

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

8
8
years of professional experience

Work History

Internship

Lydia Brown, Program Director of Turn Up Knox
04.2022 - 02.2025
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted with project presentations, event organization, and guest guidance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted the director in all aspects of business operations.

Attendant

Gold Rush Inc.
04.2021 - 11.2021
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
  • Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.

Lead Server

Red Hook Seafood Bar & Restaurant
02.2020 - 08.2020
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.

Private Nanny

Leah Williamson
07.2017 - 03.2019
  • Enhanced children's emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Education

Associate of Science - Imaging Sciences

Pellissippi State Community College
Knoxville, TN
01-2027

General Studies

University of Memphis
04.2020

High School Diploma -

Bartlett High School
04.2016

Skills

  • Guest Relations
  • Multi-line phone system
  • Conflict Management
  • Upselling techniques
  • Critical Thinking
  • Accurate money handling
  • High-volume dining
  • Problem-Solving
  • Supply restocking
  • Multitasking and organization
  • Telephone etiquette
  • Event planning assistance

Skills

  • Activities Planning
  • Household Management
  • Meal Preparation
  • Safety awareness

Timeline

Internship

Lydia Brown, Program Director of Turn Up Knox
04.2022 - 02.2025

Attendant

Gold Rush Inc.
04.2021 - 11.2021

Lead Server

Red Hook Seafood Bar & Restaurant
02.2020 - 08.2020

Private Nanny

Leah Williamson
07.2017 - 03.2019

High School Diploma -

Bartlett High School

Associate of Science - Imaging Sciences

Pellissippi State Community College

General Studies

University of Memphis

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