Makayla Chancey
Cleveland
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Cracker Barrel. Expert in POS operation and loading efficiency, consistently enhancing guest experiences and maintaining workplace safety. Recognized for problem-solving abilities and fostering teamwork in high-pressure environments.
Diligent Desired Position with background in loading and unloading. Proven track record of efficiently handling materials and ensuring accurate inventory management. Demonstrated teamwork and attention to safety protocols.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Loader and Unloader
Peytons
11.2021 - 01.2024
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Processed returns and updated accounts.
Sandwich Artist
Subway
10.2018 - 07.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
Education
Bradley Central High School
Cleveland, TN05.2020
Skills
- Strong work ethic
- Cash handling
- Memory retention
- Customer service
- POS operation
- Team member support
- Loading efficiency
- Shipping and receiving
- Sorting and labeling
- Vehicle loading
- Workplace cleanliness
- Warehouse safety
- Forklift operation
- Pallet jack operation
- Software for warehouse management
- Restraint implementation
- Package inspection
- Weight distribution
- Willing to learn
- Problem-solving
- Wrapping and boxing
Timeline
Server
Cracker Barrel
12.2023 - Current
Loader and Unloader
Peytons
11.2021 - 01.2024
Sandwich Artist
Subway
10.2018 - 07.2020
Bradley Central High School
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