Makayla Ellis
Springfield
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Car Salesperson
First Class Auto Sales LLC
08.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Server/Bartender
Tennessee Grasslands Golf and Country Club
03.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Manager
Tropical Smoothie Café
10.2023 - 01.2024
- Greets customers, promotes sales and ensures customer satisfaction in a fast-paced environment
- Serves customers in a variety of roles, stepping up to fill any need and willing to learn any role
- Prepared and served juices and blended drinks.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
Server
Cracker Barrel
03.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Service and Preparation
Dunkin' Donuts
08.2021 - 03.2023
- Serve customers with accuracy and speed during meal rush times
- Provide training to new employees, ensuring their success on the team
- Ensure customer satisfaction by remaining calm and courteous while solving any problems brought to my attention
- Anticipated needs of restaurant to pre-prep and ensure speedy service
Education
High School -
East Robertson High
01.2021
Skills
- Cashier/Customer Service
- Relationship Building
- Conflict Resolution
- Successful Training strategies
- Learns and adapts quickly
- Persuasion techniques
- Strong negotiation
- Goal oriented
- Customer service
- Relationship building
Accomplishments
- Recognized for high performance in customer service during quality checks
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Car Salesperson
First Class Auto Sales LLC
08.2024 - Current
Server/Bartender
Tennessee Grasslands Golf and Country Club
03.2024 - 08.2024
Assistant Manager
Tropical Smoothie Café
10.2023 - 01.2024
Server
Cracker Barrel
03.2023 - 10.2023
Food Service and Preparation
Dunkin' Donuts
08.2021 - 03.2023
High School -
East Robertson High
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