Makayla goodale
Summary
Dynamic professional with a proven track record at Soar TN, adept in customer service and problem-solving. Excelled in fostering team collaboration and enhancing client independence, contributing to increased member engagement. Skilled in adapting to new technologies and environments, demonstrating a friendly, positive attitude and a commitment to quality and efficiency.
Overview
7
7
years of professional experience
Work History
DSP
Soar TN
02.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Caregiver
PCAH
01.2020 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Behavorial Health Tech
The Village
11.2022 - 07.2023
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Enhanced team collaboration by leading weekly tech workshops on new software tools.
- Developed recycling program for electronic waste, promoting environmental responsibility.
Agent
GC Services
07.2019 - 01.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
DSP
D&S
03.2018 - 07.2019
Education
GED -
District 2 Adult Education
Knoxville, TN03-2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
DSP
Soar TN
02.2024 - 11.2024
Behavorial Health Tech
The Village
11.2022 - 07.2023
Caregiver
PCAH
01.2020 - 06.2024
Agent
GC Services
07.2019 - 01.2020
DSP
D&S
03.2018 - 07.2019
GED -
District 2 Adult Education
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