Makayla Greene
Knoxville
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Food City Pharmacy, enhancing patient care through accurate medication dispensing and exceptional customer service. Skilled in insurance billing and workflow optimization, I successfully streamlined operations, reducing wait times and improving efficiency, while fostering a collaborative environment that prioritizes patient safety and satisfaction.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Food City Pharmacy
09.2019 - Current
- Processed and filled prescriptions while ensuring accuracy in medication dispensing.
- Assisted customers with inquiries regarding medications and health products.
- Maintained inventory levels through regular stock checks and restocking procedures.
- Collaborated with pharmacists to verify prescription orders for safety and compliance.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented organizational strategies that improved workflow efficiency within the pharmacy environment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Central High School
Knoxville, TNSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Inventory management
- HIPAA
- Updating medication histories
- Drug inventory control
- Dosage form preparation
- Prescription verification
- Prescription management
- Pharmacology expertise
- Drug utilization review
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Equipment operation
- Record keeping
- Drug classification
- Billing and coding
- Stocking medications
- FDA compliance
- Patient paperwork
- FDA and HIPAA compliance
- Refill requests
- Drug security
- Medication storage
- Medication safety protocols
- Pharmacy operations
- Insurance confirmation
- Proper labeling procedures
- Prescription labeling
- Proper labeling
- Quality assurance and control
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Answering customer questions
- Drug safety
- Supply restocking
- Drug inventory management
- Healthcare regulations
- Operations support
- Stocking shelves
- Receiving incoming supplies
- Medication labels
- Prescription filling
- Billing support
- Resolving customer issues
- Ordering and stocking medications
Timeline
Certified Pharmacy Technician
Food City Pharmacy
09.2019 - Current
High School Diploma -
Central High School