Makayla Sullivan
Loudon
Summary
Dedicated retail professional with a proven track record of delivering exceptional customer service and ensuring seamless operations. Recognized for reliability and adaptability in fast-paced environments, consistently contributing to team success. Expertise in cash handling, customer engagement, and effective problem-solving drives a results-oriented approach. Committed to enhancing the customer experience while achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Specialty Team Member and Trainer
Target
10.2024 - Current
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Perused resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Implemented up-selling strategies as recommending accessories and complementary purchases to boost revenue.
- Incorporated new floor plans and consulting strategies.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Displayed merchandise by arranging in appealing and orderly to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations and determine buying preferences.
- Organized racks and shelves to maintain store visual appeal.
- Responsible for my own area without oversight of a team leader to assist guests and meet sale goals.
- Rotated merchandise, organized shelves to display merchandise
- Recommended additional items to purchase
- Perform inspections to ensure availability, maintenance and proper staff use of Material Safety Data Sheets (MSDS), personal protective equipment (PPE), etc.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring smooth checkout operations.
- Maintained organized merchandise displays, contributing to an inviting store environment and improved product visibility.
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction and loyalty.
- Participated in inventory management tasks, including restocking shelves and conducting stock audits for accuracy.
- Executed promotional strategies by setting up displays and signage, driving awareness of sales events and new products.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier
Target
10.2024 - Current
- Welcoming customers, answering their questions and help them locate items and providing advice or recommendations.
- Operating scanners
- Operating cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales.
- Cashiering
- Selling
- Leadership
- Follow company policy and procedures as it relates to the job.
- Detail-oriented
- Trained other technicians
- Assisted customers with inquiries and provided product recommendations.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cash Office Specialist/Guest services
Target
10.2024 - Current
- Handled cash deposits using proper accounting procedures and documentation.
- Administered all point of sale opening and closing procedures
- Maintain knowledge of current promotions, policies regarding payment, exchanges and security practices.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving feedback.
- Built and maintained effective relationships with peers and upper management.
- Open and closed the store, which included counting cash drawers and making bank deposits.
- Processed all sales transactions accurately and in a timely fashion.
- Process customer returns answer questions about merchandise, and manage exchanges
- Stocking
- Telephone communication
- Data entry
- Filing
- Track inventory of supplies.
- Ordered merchandise when we were low on stock.
- Complete unplanned projects when assigned.
- Processed daily cash transactions accurately and efficiently.
- Assisted in training new staff on cash handling procedures and systems.
DBO
Target
10.2020 - 10.2024
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Perused resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Implemented up-selling strategies as recommending accessories and complementary purchases to boost revenue.
- Incorporated new floor plans and consulting strategies.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Displayed merchandise by arranging in appealing and orderly to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations and determine buying preferences.
- Organized racks and shelves to maintain store visual appeal.
- Responsible for my own area without oversight of a team leader to assist guests and meet sale goals.
- Rotated merchandise, organized shelves to display merchandise
- Recommended additional items to purchase
- Perform inspections to ensure availability, maintenance and proper staff use of Material Safety Data Sheets (MSDS), personal protective equipment (PPE), etc.
- Stephanie Valdez (760) 705-9019
Cashier
Target
10.2020 - 10.2024
- Welcoming customers, answering their questions and help them locate items and providing advice or recommendations.
- Operating scanners
- Operating cash registers and other electronics
- Balancing the cash register and generating reports for credit and debit sales.
- Cashiering
- Selling
- Leadership
- Follow company policy and procedures as it relates to the job.
- Detail-oriented
- Trained other technicians
- Assisted customers with inquiries and provided product recommendations.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cash Office Specialist/Guest Services
Target
10.2020 - 10.2024
- Administered cash handling processes, ensuring accuracy and compliance with company policies.
- Reconciled daily cash registers, identifying discrepancies and implementing corrective actions to enhance accuracy.
- Trained new team members on cash office procedures, fostering understanding of operational standards and best practices.
- Streamlined cash management processes by introducing efficiency measures, reducing processing time for daily transactions.
- Handled cash deposits using proper accounting procedures and documentation.
- Administered all point of sale opening and closing procedures
- Maintain knowledge of current promotions, policies regarding payment, exchanges and security practices.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving feedback.
- Built and maintained effective relationships with peers and upper management.
- Open and closed the store, which included counting cash drawers and making bank deposits.
- Processed all sales transactions accurately and in a timely fashion.
- Process customer returns answer questions about merchandise, and manage exchanges
- Stocking
- Telephone communication
- Data entry
- Filing
- Track inventory of supplies.
- Complete unplanned projects when assigned.
Education
Certified Phlebotomy Technician -
NHCO (National Healthcare Certification Organization)
06-2025
Diploma - undefined
Poway High School
01.2020
Skills
- Writing
- Expertise in Microsoft Word
- Proficient in typing at 60 words per minute
- Communication skills
- Customer service
- Problem solving
- Listening
- Attention to detail
- Conflict resolution
- Organizational skills
- Verbal communication
- Public speaking
- Effective leadership
- Exceptional customer service
- File/Records Maintenance
- Strong time management
- Team management
- Self-Management
- Strong technical skills
- Accountability
- Stress Management
- Critical Thinking
- Exercise good flexibility and Judgement
- Attention to Detail
- Conflict Resolution
- Generate and analysis reports
- Dedicated Team Player
- Strong Problem Solver
- Data Entry
- Reliable
- Excellent communication skills
- Strong work ethic
- Cash dispenser operation
- Safe and vault operation
- Ability to handle fast paced environment
- Ability to handle and resolve problems
- Merchandise expertise
- Product restocking
- Shelving of products
- Heavy lifting
- GSA (Team Lead when personnel are gone or on vacation)
- Completed Phlebotomy Technician school
Languages
English
Timeline
Cashier
Target
10.2024 - Current
Cash Office Specialist/Guest services
Target
10.2024 - Current
Specialty Team Member and Trainer
Target
10.2024 - Current
Cashier
Target
10.2020 - 10.2024
Cash Office Specialist/Guest Services
Target
10.2020 - 10.2024
DBO
Target
10.2020 - 10.2024
Diploma - undefined
Poway High School
Certified Phlebotomy Technician -
NHCO (National Healthcare Certification Organization)
Awards
Engineering certificate for high school