Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAKAYLON MURPHY

Memphis

Summary

Results-driven logistics professional specializing in optimizing order processing and inventory management to achieve operational excellence. Proven track record of enhancing efficiency and ensuring on-time order fulfillment, supported by a commitment to collaborative teamwork and adaptability in fast-paced environments. Proficient in data entry and customer service, consistently delivering high-quality support that aligns with organizational goals. Dedicated to leveraging expertise to streamline operations and improve customer satisfaction.

Overview

8
8
years of professional experience

Work History

Order Processing Clerk

Advanced Warehousing LLC
05.2024 - Current
  • Maximized customer retention through diligent follow-up on back ordered items and proactive communication regarding delays or substitutions as needed.
  • Developed a thorough understanding of product offerings and pricing structures, allowing for accurate order entry and preventing potential conflicts or misunderstandings with clients.
  • Assisted accounting department in resolving billing issues, leading to increased accuracy in invoicing and timely payments.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product details.
  • Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.

Process Assistant

Amazon
09.2021 - 05.2024
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Coordinated with vendors to troubleshoot technical issues when necessary, maintaining excellent relationships in the process.
  • Managed a team of over 30 employees.
  • Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.

Team Leader

Target
05.2020 - 08.2021
  • Managed conflict resolutions among team members, fostering a positive and collaborative work environment.
  • Resolved product or service problems by clarifying customer's complaints, determining the cause of problems and selecting the best solution to solve problem.
  • Led by example through consistently maintaining excellent performance standards.
  • Analyzed customer service trends to predict potential issues and proactively implement preventative measures.
  • Frequently inspected production area to verify proper equipment operation.

Team Lead Trainer

Buffalo Wild Wings
05.2017 - 05.2020
  • Maintained updated records regarding trainee's progress, attendance, and feedback to enhance the effectiveness of training programs.
  • Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
  • Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smiles and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Associate of Arts - Business Administration

Northwest Mississippi Community College
Senatobia, MS
12.2021

High School Diploma - undefined

Southaven High School
Southaven, MS
05.2019

Skills

  • Shipment processing
  • Teamwork orientation
  • Order picking
  • Data entry skills
  • Verifying shipments
  • Fulfillment management
  • Customer service
  • Problem-solving
  • Excellent communication
  • Adaptability and flexibility
  • Quality control
  • Phone and email etiquette

Languages

English
Full Professional

Timeline

Order Processing Clerk

Advanced Warehousing LLC
05.2024 - Current

Process Assistant

Amazon
09.2021 - 05.2024

Team Leader

Target
05.2020 - 08.2021

Team Lead Trainer

Buffalo Wild Wings
05.2017 - 05.2020

High School Diploma - undefined

Southaven High School

Associate of Arts - Business Administration

Northwest Mississippi Community College

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MAKAYLON MURPHY