Summary
Overview
Work History
Education
Skills
Timeline
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Makeba Stephens

Memphis

Summary

Dynamic and reliable professional with a clean driving record and extensive experience in customer service at Hilton. Proven ability to optimize routes and enhance passenger satisfaction through effective problem-solving and time management. Skilled in vehicle maintenance and committed to safety, ensuring timely deliveries and high-quality service.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Driver/Uber Partner

Uber, Lyft
01.2018 - Current
  • Ensured timely and safe transportation for passengers across various locations.
  • Navigated routes efficiently using GPS technology to optimize travel times.
  • Maintained high customer satisfaction through friendly and professional service.
  • Managed vehicle upkeep, including regular inspections and maintenance scheduling.
  • Adapted to changing traffic conditions and passenger requests with agility.
  • Collaborated with fellow drivers to share best practices and enhance service quality.

Customer Service Representative

Hilton
04.2024 - 05.2025
  • Resolved customer issues efficiently, ensuring high levels of satisfaction and loyalty.
  • Managed reservations using Hilton's proprietary systems, enhancing booking accuracy and response times.
  • Trained new staff on customer service protocols, fostering a collaborative team environment.
  • Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Driver

Canteen Vending Service, Corporate
01.2018 - 07.2024
  • Ensured timely delivery of vending products to corporate clients, enhancing customer satisfaction.
  • Maintained accurate inventory records and performed regular vehicle inspections for safety compliance.
  • Developed efficient route plans, optimizing travel time and reducing operational costs.
  • Assisted in training new drivers on company policies and safe driving practices.
  • Collaborated with warehouse staff to streamline loading processes, improving overall efficiency.
  • Monitored vehicle performance, reporting maintenance needs to ensure reliability and safety standards.
  • Conducted thorough audits of vending machine stock levels, ensuring availability of popular products.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Inventory Control Lead

Johnson & Johnson
09.2009 - 01.2018
  • Led inventory audits to ensure accuracy and compliance with company standards.
  • Optimized inventory management processes, reducing discrepancies and improving stock visibility.
  • Trained and mentored staff on best practices for inventory control and data entry procedures.
  • Implemented cycle counting strategies to enhance inventory accuracy and operational efficiency.
  • Coordinated with supply chain teams to forecast needs and manage stock levels effectively.
  • Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
  • Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
  • Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
  • Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
  • Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
  • Reduced product loss with thorough tracking of inventory movement, ensuring proper storage conditions, and minimizing spoilage.

Education

Penn Foster Career School
Scranton, PA
05-2009

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Flexible schedule
  • Safe driving practices
  • Punctual and reliable
  • Vehicle inspection
  • Route planning
  • Traffic law observation
  • Vehicle maintenance
  • Commercial driving
  • Passenger transportation
  • Fuel efficiency
  • DOT compliance
  • Order picking and processing
  • Shipping and packaging
  • Route logs
  • Team building
  • Friendly and outgoing

Timeline

Customer Service Representative

Hilton
04.2024 - 05.2025

Driver/Uber Partner

Uber, Lyft
01.2018 - Current

Driver

Canteen Vending Service, Corporate
01.2018 - 07.2024

Inventory Control Lead

Johnson & Johnson
09.2009 - 01.2018

Penn Foster Career School

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Makeba Stephens