Makena Little
Murfreesboro,TN
Summary
Dynamic professional with a proven track record at CarMax, excelling in customer relationship management and office organization. In addition, many aspects of training for leadership roles in two of the companies worked for. Recognized for enhancing workflow efficiency and maintaining meticulous attention to detail. Adept at multitasking and decision-making, consistently delivering exceptional service and fostering positive business relationships.
Overview
7
7
years of professional experience
Work History
Business Office Associate
Carmaxauctions
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reviewed payment requests
- Provided clerical support to company employees by copying, emailing, and filing documents.
- Engaged with customers to build business relationships.
- Improved overall office morale through the implementation of regular feedback mechanisms and employee recognition programs.
Vehicle Condition Assessor
CarMax
06.2022 - 12.2024
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment.
- Maintained up-to-date knowledge of industry best practices, attending professional meetings while participating in ongoing changes/opportunities.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
Customer Service Alternate Delivery
CarMax
02.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server
Cracker Barrell Old Country Store
07.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Fulfillment Associate
Belk Department Store
09.2018 - 12.2018
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Education
High School Diploma -
Karns High School
Knoxville, TN12.2020
Associate of Science - Pre-Allied Health Sciences
Roane State Community College
Oak Ridge, TN12-2025
Skills
- File management
- Organizational expertise
- Decision-making capacity
- Office/Document management
- Multitasking Abilities
- Attention to detail
- Time management abilities
- Workflow optimization
- Customer relationship management
Timeline
Business Office Associate
Carmaxauctions
01.2025 - Current
Vehicle Condition Assessor
CarMax
06.2022 - 12.2024
Customer Service Alternate Delivery
CarMax
02.2021 - 05.2022
Fulfillment Associate
Belk Department Store
09.2018 - 12.2018
Server
Cracker Barrell Old Country Store
07.2018 - 12.2020
High School Diploma -
Karns High School
Associate of Science - Pre-Allied Health Sciences
Roane State Community College
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