Makena Little

• Built experience at CarMax over about 6 years across retail and auction center operations.
• Advanced from Business Office Associate into Lead/Manager on Duty.
• Led office operations at auction center, coached new hires, tracked individual development, and served as Manager on Duty.
• Trained team members on operational procedures, compliance expectations, and workflow execution.
• Promoted a high-performance work environment by setting clear expectations and maintaining open communication channels between management and teams.
• Conducted regular reviews of operations and identified areas for improvement.
• Analyzed performance trends to identify inefficiencies and recommend process improvements

• Maintained clean, organized dining areas and completed closing side work consistently.
• Coordinated with kitchen staff to resolve order issues and improve service flow.
• Resolved guest concerns professionally, preserving positive dining experiences and repeat business.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Picked and packed online orders accurately for store fulfillment and customer pickup.
• Processed shipment, labeling, and staging tasks to maintain timely order flow.
• Accurately fulfilled orders within tight deadlines.
• Pulled orders quickly to maintain productivity goals.

• Dean's List [Spring of 2024]
• 3.4 GPA

Graduated early