MAKENZIE MAXWELL
Clarksville,TN
Summary
I grew up in Iredell county North Carolina. In high school I did JROTC every semester and practiced leadership. During this time I developed a great work ethic, leadership skills and learned from others. I was an EMT student my senior year and after school I would go to my internship at Natural Beginnings Birth and Wellness center. I would check the patients vitals and learns skills from the nurses there. I was involved in sports and played soccer in middle school and high school. A few months after Graduation I started working at the county dispatch center. I fell in love with dispatching and helping others. I stayed there for 19 months before I got married and moved to Clarksville Tennessee. Now I am happily married to my husband who is active duty military at Fort Campbell Kentucky and I am in Dental Assisting school.
Overview
5
5
years of professional experience
Work History
Telecommunicator II
Iredell ECOM
10.2023 - 04.2025
- I started my dispatching career in October of 2023. During my time there I earned many certifications including EMD, EFD, APCO, NCIC, and countless others. I was a Telecommunicator II. I took 911 calls and non-emergency calls. During my 19 months at ECOM I became a dedicated law enforcement dispatcher and handled many crisis situations. I joined our public relations team and participated in meetings and other work events. I helped with school tours around our facility and helped the students better understand how a 911 center operates and how we can help them in times of need.
Waitress
Fresh Chef
05.2023 - 09.2023
- I worked at the Fresh Chef Kitchen my last few months of high school as a waitress and worked on my customer service skills.
Manager
The Wing Pickup
07.2020 - 08.2022
- My position was being a manager at The Wing Pickup. I delegated responsibility to my coworkers during each of my shifts. I made sure everyone knows what they are doing and that they were prepared for the upcoming shift. I also made sure we are stocked up on all items we need and much more.
Education
High School -
West Iredell High School
Dental Assisting
Clarksville Dental Assistant School
Clarksville, TN02-2026
Skills
- Customer service
- Public safety awareness
- Stress tolerance
- Information gathering
- Multi-line telephone systems
- Geographical expertise
- Deescalation
- Teamwork
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Patient Contact
- Active listening
- Decision-making
- Task prioritization
Timeline
Telecommunicator II
Iredell ECOM
10.2023 - 04.2025
Waitress
Fresh Chef
05.2023 - 09.2023
Manager
The Wing Pickup
07.2020 - 08.2022
High School -
West Iredell High School
Dental Assisting
Clarksville Dental Assistant School
Life - Saving Award
During my time as a 911 dispatcher I earned a life saving award with exemplary service where I walked the caller through moving the patient out of a confined space, CPR and other life saving techniques. In order to receive this award the patient has to be resuscitated and live past 30 days.