Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makenzie Sucholbiak

Church Hill

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

ACT
Blountville
06.2025 - Current
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Direct Support Professional

Our Home Place
Kingsport
02.2024 - 06.2025
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided guidance and support to ensure safety of individuals served.

Direct Support Professional

Aidvantage
greenville
03.2018 - 04.2020
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided guidance and support to ensure safety of individuals served.

Education

High School Diploma -

Volunteer High School
Church Hill, TN
05-2018

Skills

  • Customer service
  • Data entry
  • Service planning
  • Record keeping
  • Active listening
  • Time management
  • Communication skills
  • Crisis intervention
  • Individualized service plans
  • Patient advocacy
  • Data documentation
  • Report generation
  • Multitasking and organization
  • Patient care
  • Health services
  • HIPAA compliance
  • Infection control procedures
  • Healthcare
  • Patient assessments
  • Direct patient care

Certification

  • CPR certification
  • Med trained and certified

Timeline

Call Center Representative

ACT
06.2025 - Current

Direct Support Professional

Our Home Place
02.2024 - 06.2025

Direct Support Professional

Aidvantage
03.2018 - 04.2020

High School Diploma -

Volunteer High School
Makenzie Sucholbiak