Malcolm Clark
Lakeland, TN
Summary
Results-driven store owner with expertise in operations management, financial planning, and strategic marketing. Proven track record in driving sales growth and enhancing customer satisfaction through effective team leadership.
Overview
28
28
years of professional experience
Work History
Store Owner
Bike the Planet
02.2011 - Current
- Managed daily store operations, ensuring optimal customer service and product availability.
- Analyzed sales data to identify trends, adjusting stock levels accordingly to maximize profitability.
- Established and maintained relationships with suppliers for quality product sourcing and negotiations.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bike Mechanic, Sales Associate
RB's Cyclery
01.2010 - 01.2011
- Diagnosed and repaired various bike models, ensuring optimal performance and safety for customers.
- Conducted routine maintenance services, enhancing reliability and longevity of bicycles.
- Assisted customers with product selection, providing expert advice on components and accessories.
- Mentored junior mechanics on best practices and advanced repair techniques.
- Implemented efficient workflows, reducing turnaround time for repairs and service orders.
- Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
Sales Engineer, Inventory Coordinator
Holset Engineering
03.2004 - 01.2010
- Delivered technical presentations to clients, showcasing product capabilities and benefits.
- Collaborated with cross-functional teams to develop customized solutions for client requirements.
- Conducted thorough product demonstrations, effectively addressing customer inquiries and concerns.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Maintained inventory control through cycle counts.
- Warranty evaluation of customers turbochargers.
- Communicated with all Latin American aftermarket customers (fluent in Spanish).
Area Group Leader
Cummins ReCon
02.1998 - 03.2004
- Led cross-functional teams to enhance operational efficiencies and streamline workflows.
- Developed and implemented training programs for new team members, fostering skill development.
- Established safety protocols, ensuring compliance with industry regulations and best practices.
- Facilitated regular performance reviews, driving employee engagement and accountability within the team.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Education
Bachelor of Arts - Business Administration
Belhaven University
Jackson, Mississippi, MS12-2006
Skills
- Store operations
- Store maintenance
- Financial planning
- Business administration
- Operations management
- Social media marketing
- Store design and layout
- Merchandise planning
- Mechanical
Languages
Spanish
Native or Bilingual
Timeline
Store Owner
Bike the Planet
02.2011 - Current
Bike Mechanic, Sales Associate
RB's Cyclery
01.2010 - 01.2011
Sales Engineer, Inventory Coordinator
Holset Engineering
03.2004 - 01.2010
Area Group Leader
Cummins ReCon
02.1998 - 03.2004
Bachelor of Arts - Business Administration
Belhaven University