Maleah Wallen
Maryville
Summary
Skilled Pharmacy Technician with proven expertise in medication dispensing and workflow optimization at Walgreen's Pharmacy. Enhanced team performance by training junior technicians and implemented improvements that significantly reduced prescription processing times. Committed to patient confidentiality and skilled in precise pharmaceutical calculations, ensuring high-quality service and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
01.2024 - Current
- Trained junior technicians on pharmacy processes, enhancing team performance and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Implemented workflow improvements that reduced prescription processing times and increased customer satisfaction.
- Operated point-of-sale (POS) systems efficiently while handling cash, credit, and digital payments with accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Customer Service Associate
Walgreen's Pharmacy
01.2022 - 12.2023
- Operated point-of-sale (POS) systems efficiently while handling cash, credit, and digital payments with accuracy.
- Provided friendly and attentive customer service in a fast-paced retail environment, ensuring a positive shopping experience.
- Maintained a clean and organized checkout area, restocked impulse items, and assisted with store upkeep as needed.
- Trained new staff on customer service protocols, enhancing team performance and cohesion.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Courtesy Clerk
Food City
01.2020 - 01.2022
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained the cleanliness and organization of store aisles to ensure safety and accessibility.
- Stocked shelves efficiently, ensuring products were readily available for customers.
- Monitored product expiration dates to maintain quality standards on the sales floor.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 30 shopping carts from parking lots daily and cleaned and dried soiled and wet carts.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Bachelor of Science - Biomedical Sciences
Maryville College
Maryville, TN05-2028
Skills
- First aid and CPR
- Analytical problem-solving
- Skilled in precise pharmaceutical calculations
- Team collaboration
- Workflow optimization
- Insurance claims processing
- Medication dispensing
- Pharmacy and customer records management
- Expertise in HIPAA standards
Certification
- CPhT - Certified Pharmacy Technician
- CPR & First Aid certified
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
Walgreen's Pharmacy
01.2024 - Current
Customer Service Associate
Walgreen's Pharmacy
01.2022 - 12.2023
Courtesy Clerk
Food City
01.2020 - 01.2022
Bachelor of Science - Biomedical Sciences
Maryville College