Maleeka Carpenter
Manchester
Overview
9
9
years of professional experience
Work History
O/N Merchandising
Walmart
10.2021 - 11.2024
- Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
- Adapted innovative ideas from industry insights to outpace the competition through strategic merchandising.
- Provided valuable feedback on product performance to assist in data-driven decision-making processes for inventory adjustments.
- Increased brand awareness through effective visual merchandising techniques and engaging promotional materials.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained store assets with effective loss prevention strategies.
- Recorded daily activities for inventory control.
Packer
Amazon Warehouse
09.2020 - 06.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Handled high-pressure workloads skillfully during peak times with a focus on maintaining quality standards.
- Adhered strictly to corporate rules and sector norms throughout packaging processes, supporting a safe work environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Adapted to various packing requirements for different products, maintaining high versatility.
- Improved team morale by fostering positive and supportive working environment.
- Played key role in peak season by managing increased packing volume, ensuring no backlog.
Bakery Assistant
Walmart
10.2017 - 09.2018
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Cleaned dishes and maintained hygiene standards daily.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Organized bakery displays to highlight baked goods, cakes, and pies.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Consistently produced baked items exceeding customer expectations, boosting bakery’s quality image.
- Controlled expenses by preventing overproduction and streamlining processes.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maximized team cohesion and performance by training staff on relevant procedures.
- Facilitated sales growth by recommending suitable baked goods tailored to customer tastes.
- Kept accurate records of food inventory throughout shifts.
Cashier
McDonald’s
09.2016 - 05.2017
- Provided immediate assistance to address customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed payments across multiple methods while maintaining high standards of transaction accuracy.
- Built relationships with customers to encourage repeat business.
- Achieved accurate cash count by maintaining a balanced drawer each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured precise cash drawer balances before and after shifts.
- Responded effectively to customer inquiries and delivered outstanding service.
- Strengthened customer loyalty by expertly resolving issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Head Hostess
Shoney’s
07.2015 - 08.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Optimized the seating workflow to enhance operational efficiency.
- Oversaw logistics of high-volume events, ensuring uninterrupted guest experience.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Engaged in routine meetings to resolve obstacles and brainstorm strategies for operational advancement.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Leveraged menu expertise to offer tailored suggestions aligned with guest preferences and dietary needs.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Backed up servers by checking on tables and retrieving items for guests.
- Balanced cash drawer with precise documentation and correct money values.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Mechatronics Engineering
Riverdale High School
Murfreesboro ,TNSkills
- Fast Learner
- Integral
- Highly dependable
- Excellent attention to detail
- Goal oriented
- Punctual
- Team oriented
- 10yrs of customer service experience
Timeline
O/N Merchandising
Walmart
10.2021 - 11.2024
Packer
Amazon Warehouse
09.2020 - 06.2021
Bakery Assistant
Walmart
10.2017 - 09.2018
Cashier
McDonald’s
09.2016 - 05.2017
Head Hostess
Shoney’s
07.2015 - 08.2016
Mechatronics Engineering
Riverdale High School