Overview
Work History
Education
Skills
Timeline
Generic

Maleeka Carpenter

Manchester

Overview

9
9
years of professional experience

Work History

O/N Merchandising

Walmart
10.2021 - 11.2024
  • Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
  • Adapted innovative ideas from industry insights to outpace the competition through strategic merchandising.
  • Provided valuable feedback on product performance to assist in data-driven decision-making processes for inventory adjustments.
  • Increased brand awareness through effective visual merchandising techniques and engaging promotional materials.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained store assets with effective loss prevention strategies.
  • Recorded daily activities for inventory control.

Packer

Amazon Warehouse
09.2020 - 06.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Handled high-pressure workloads skillfully during peak times with a focus on maintaining quality standards.
  • Adhered strictly to corporate rules and sector norms throughout packaging processes, supporting a safe work environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
  • Adapted to various packing requirements for different products, maintaining high versatility.
  • Improved team morale by fostering positive and supportive working environment.
  • Played key role in peak season by managing increased packing volume, ensuring no backlog.

Bakery Assistant

Walmart
10.2017 - 09.2018
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Cleaned dishes and maintained hygiene standards daily.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Organized bakery displays to highlight baked goods, cakes, and pies.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Operated commercial kitchen equipment and tools.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
  • Consistently produced baked items exceeding customer expectations, boosting bakery’s quality image.
  • Controlled expenses by preventing overproduction and streamlining processes.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maximized team cohesion and performance by training staff on relevant procedures.
  • Facilitated sales growth by recommending suitable baked goods tailored to customer tastes.
  • Kept accurate records of food inventory throughout shifts.

Cashier

McDonald’s
09.2016 - 05.2017
  • Provided immediate assistance to address customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed payments across multiple methods while maintaining high standards of transaction accuracy.
  • Built relationships with customers to encourage repeat business.
  • Achieved accurate cash count by maintaining a balanced drawer each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Ensured precise cash drawer balances before and after shifts.
  • Responded effectively to customer inquiries and delivered outstanding service.
  • Strengthened customer loyalty by expertly resolving issues.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Head Hostess

Shoney’s
07.2015 - 08.2016
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Optimized the seating workflow to enhance operational efficiency.
  • Oversaw logistics of high-volume events, ensuring uninterrupted guest experience.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Engaged in routine meetings to resolve obstacles and brainstorm strategies for operational advancement.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Leveraged menu expertise to offer tailored suggestions aligned with guest preferences and dietary needs.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Balanced cash drawer with precise documentation and correct money values.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Mechatronics Engineering

Riverdale High School
Murfreesboro ,TN

Skills

  • Fast Learner
  • Integral
  • Highly dependable
  • Excellent attention to detail
  • Goal oriented
  • Punctual
  • Team oriented
  • 10yrs of customer service experience

Timeline

O/N Merchandising

Walmart
10.2021 - 11.2024

Packer

Amazon Warehouse
09.2020 - 06.2021

Bakery Assistant

Walmart
10.2017 - 09.2018

Cashier

McDonald’s
09.2016 - 05.2017

Head Hostess

Shoney’s
07.2015 - 08.2016

Mechatronics Engineering

Riverdale High School

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Maleeka Carpenter