MALEK ROMDHANE
Monastir
Summary
Dynamic Customer Relationship Officer with proven expertise at International Leasing Company, excelling in client onboarding and financial documentation. Adept at enhancing client satisfaction through effective communication and conflict resolution. Recognized for analytical skills and team collaboration, driving successful outcomes in decision-making processes. Committed to delivering exceptional service and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Customer Relationship Officer
International Leasing Company
Monastir
12.2022 - Current
- Guide and support clients throughout the leasing process
- Prepare and follow up on financial documents and applications
- Analyze client files and present them in internal decision-making committees
- Collaborate with different departments to enhance client satisfaction
Accounting and Logistics Assistant
NEW MOON OPERATIONS
01.2022 - 03.2022
- Verified subcontractor invoices
- Issued export invoices
- Managed import bookings by selecting the best available offers
- Monitored import/export procedures
- Prepared supplier payment schedules
Education
Master’s Degree - Financial Engineering
Higher Institute of Management
Sousse01.2021
Bachelor’s Degree - Finance (Fundamental License)
Higher Institute of Management
Sousse01.2019
Baccalaureate - Experimental Sciences
High School of Monastir
Monastir01.2016
Skills
- Client relationship and customer service
- Financial file analysis and document preparation
- Decision-making support and internal committee participation
- Microsoft Office Suite (Excel, Word, Outlook)
- Team collaboration and participation in group projects
- Communication, organization, and adaptability
- Customer service
- Financial documentation
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- CRM software proficiency
- Client onboarding
- Patience and resilience
- Account management
Languages
Arabic: Native, French: Fluent (spoken and written), English: Intermediate (spoken and written)
INTERNSHIPS
- Finance and Accounting Intern SNIT – Central Office February 2021 – April 2021 Monitored the progress of construction projects Checked and organized accounting records
- Banking Intern STB – Ksibet El Mediouni Branch August 2018 – September 2018 Teller services: Processed cash deposits, withdrawals, transfers, and currency exchange Customer service: Assisted clients in preparing credit applications and presented banking services based on their needs
- Banking Intern BH BANK – Sousse Hached Branch August 2017 Teller services: Handled daily financial transactions (cash operations, transfers, and currency exchange) Customer service: Guided clients towards appropriate financial solutions and reviewed credit application documents
Timeline
Customer Relationship Officer
International Leasing Company
12.2022 - Current
Accounting and Logistics Assistant
NEW MOON OPERATIONS
01.2022 - 03.2022
Master’s Degree - Financial Engineering
Higher Institute of Management
Bachelor’s Degree - Finance (Fundamental License)
Higher Institute of Management
Baccalaureate - Experimental Sciences
High School of Monastir
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