MaLika McGowan
Memphis
Summary
Experienced professional in emergency shelter operations and homeless management information systems (HMIS) with expertise in tracking housing status and managing databases. Conducted program audits and prepared reports while training colleagues. Collaborated with community partners and utilized case management and advocacy skills to assist clients in overcoming housing barriers. Proficient in Microsoft Office and various database systems, including CaseWorthy and Coordinated Entry.
Overview
15
15
years of professional experience
Work History
Outreach HVRP Case Manager
America Works of Tennessee
Memphis
10.2025 - Current
- Engaged homeless and at-risk Veterans through community and street outreach, fostering trust to connect them with employment and supportive services
- Provided holistic case management, including intakes, assessments, and individualized service planning focused on stability and self-sufficiency
- Supported Veterans with job readiness, resume development, interview preparation, and employment referrals
- Assisted participants in overcoming barriers like lack of transportation, identification, housing, and access to benefits, enabling access to essential resources
- Documented services and outcomes accurately to ensure program compliance and continuity of care
- Partnered with shelters, transitional housing programs, and community organizations, enhancing support networks for Veterans' successful reintegration
Director of Family Housing
Metropolitan Inter-Faith Association (MIFA)
Memphis
08.2024 - 10.2025
- Oversee three programs: the 24-hour Homeless Hotline, Emergency Shelter, and the Rapid Rehousing Program
- Monitored housing status of clients transitioning from shelter to permanent housing
- Fostered collaborative partnerships with social services agencies, providers, and funders to enhance resource accessibility
- Hire, perform performance reviews, and conduct employee training
- Conduct internal program file audits for Emergency Shelter and Rapid Rehousing
- Prepare Quarterly and Annual reports for audits
- Accurately review contracts and agreements to ensure all programs comply with funding requirements
- Attended leadership meetings focused on strategic planning and program budget alignment.
Emergency Shelter-HMIS Operations Lead
Metropolitan Inter-Faith Association (MIFA)
Memphis
09.2022 - 08.2024
- Supervised Emergency Shelter Placement Intake Specialist and 24-hour Homeless Hotline to ensure effective client support
- Monitored housing status of clients from shelter to permanent housing to facilitate successful transitions
- Tracked services and income of served families in HMIS
- Ensured data is accurate and cleared of data issues
- Collaborated with community partners to improve service delivery and resource access for clients
- Conducted internal program file audits for Emergency Shelter and Rapid Rehousing
- Prepared Quarterly and Annual reports for audits
HMIS Administrative Coordinator
Metropolitan Inter-Faith Association (MIFA)
Memphis
11.2021 - 09.2022
- Tracked housing status of clients from shelter to permanent housing, ensuring timely transitions
- Tracked services and income of served families in HMIS
- Screened and assessed those facing homelessness
- Prepared quarterly and annual reports for audits, providing clear insights into program performance
- Conducted internal program file audits
- Entered homeless families in the Coordinated Entry System
- Maintained data accuracy through regular validation of records, minimizing discrepancies
- Hired and conducted performance reviews
- Provided reporting support to colleagues.
Family Shelter Specialist
Metropolitan Inter-Faith Association (MIFA)
Memphis
02.2020 - 11.2021
- Conducted Intakes and Assessments
- Liaised between clients and housing program to improve communication and support for housing needs.
- Referred clients to community partners to obtain services that pose a housing barrier
- Cultivated partnerships with community organizations to strengthen service delivery for clients.
- Utilized tools to analyze data and recommend solutions.
- Entered homeless clients into HMIS
- Led meetings with internal teams to align efforts and achieve program objectives.
Case Manager for Single Women's Residence
Salvation Army Purdue Center of Hope
Memphis
10.2018 - 02.2020
- Conducted weekly case management meetings with 20 participants
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Facilitated client access to essential resources including housing, food, clothing, transportation, employment assistance, and medical care.
- Monitored client progress towards service plan goals, adjusting interventions to support achievement.
- Co-facilitated weekly sessions for domestic violence support group, providing a safe space for participants to share experiences.
- Educated clients on available community resources and how to access them effectively.
- Cultivated partnerships with local community agencies to expand available resources for clients.
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy.
School Support Specialist
Communities in Schools of Tennessee
Memphis
02.2018 - 10.2018
- Provided supportive services to the Pre-K and Elementary students of Perea Elementary
- Delivered classroom behavioral support to teachers, facilitating a positive learning environment.
- Collaborated with community agencies to strengthen student support programs.
- Arranged and facilitated Support Meetings with school personnel
- Oversaw budget allocations for student provisions to ensure effective resource management.
- Implemented strategies to improve performance, accuracy, and quality.
School-Based Connector
Agape Child & Family Services
Memphis
11.2014 - 02.2018
- Collaborated with school leadership and staff regarding elementary students' attendance, behavior, and academic performance
- Conducted intakes and assessments to identify student needs and develop tailored support plans.
- Delivered comprehensive support services to students and families in need.
- Collaborated with partners and funders to implement programs.
- Submitted referrals to organizations, facilitating access to additional supportive services for students and families.
- Collected and analyzed data to evaluate program operations, identifying areas for improvement and informing program enhancements.
- Presented challenging cases to the Multidisciplinary Team
Aloysius Scattered Sites Case Manager
Friends for Life
Memphis
05.2014 - 11.2014
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Evaluated client progress towards goals in service plans to ensure effective support and intervention.
- Conducted home visits to assess client living conditions and needs.
- Monitored client compliance with medication regimens prescribed by physicians.
- Facilitated access to essential resources like housing, food, clothing, transportation, employment assistance, and medical care for clients.
- Tracked clients' involvement in the community.
- Conducted weekly interdisciplinary meetings to share client progress and enhance collaborative care.
- Provided advocacy services on behalf of clients.
Family Service Provider
Agape Child & Family Services
Memphis
02.2011 - 05.2014
- Conducted intakes and assessments to determine client needs and connect them with appropriate resources
- Developed personalized safety plans for women living in abusive relationships
- Planned and facilitated 'Community Cafés' to foster community engagement and support for individuals affected by domestic violence
- Facilitated speaking engagements to raise awareness and promote the domestic violence program within the community
- Administered the Juvenile Violence Questionnaire (JVQ) to children ages 6-17
- Participated in regular staff meetings to discuss new initiatives or changes.
Education
MASTER OF SCIENCE - Studies in Human Behavior
Capella University
Minneapolis, MN03.2017
Bachelor's - Social Work
Southern Adventist University
Collegedale, TN05.2001
Skills
- Case worthy and coordinated entry databases
- HMIS and School Runner databases
- Microsoft Office Suite
- Data management and analysis
- Group facilitation and assessments
- Advocacy and mentoring
- Wraparound services
- Networking and relationship building
Timeline
Outreach HVRP Case Manager
America Works of Tennessee
10.2025 - Current
Director of Family Housing
Metropolitan Inter-Faith Association (MIFA)
08.2024 - 10.2025
Emergency Shelter-HMIS Operations Lead
Metropolitan Inter-Faith Association (MIFA)
09.2022 - 08.2024
HMIS Administrative Coordinator
Metropolitan Inter-Faith Association (MIFA)
11.2021 - 09.2022
Family Shelter Specialist
Metropolitan Inter-Faith Association (MIFA)
02.2020 - 11.2021
Case Manager for Single Women's Residence
Salvation Army Purdue Center of Hope
10.2018 - 02.2020
School Support Specialist
Communities in Schools of Tennessee
02.2018 - 10.2018
School-Based Connector
Agape Child & Family Services
11.2014 - 02.2018
Aloysius Scattered Sites Case Manager
Friends for Life
05.2014 - 11.2014
Family Service Provider
Agape Child & Family Services
02.2011 - 05.2014
MASTER OF SCIENCE - Studies in Human Behavior
Capella University
Bachelor's - Social Work
Southern Adventist University