Malini Ravi
Business Process Lead
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented professional with experience in OFAC support processes, currently engaged in a Bank of America project. Seeking to leverage expertise and contribute effectively to Bank of America's compliance initiatives.
Overview
17
17
years of professional experience
3
3
Certifications
1
1
Language
Work History
Business Process Lead- AML Transaction Monitoring
Tata Consultancy Services
7 2022 - Current
- Provide OFAC support to Bank of America by conducting thorough screening of transactions and customer profiles.
- Analyze and investigate potential matches, ensuring compliance with regulatory requirements.
- Collaborate with internal stakeholders to escalate and resolve compliance issues efficiently.
- Maintain accurate documentation of screening activities and decisions in alignment with Bank of America's standards.
- Performing AML alert/case reviews, conducting an end-to-end and meticulous review of potentially illegal or suspicious activity; seeking to mitigate risks associated with financial crimes and suspicious activity
- Applying consistent and well-documented analysis consistent to ensure success in the following daily efforts of Transaction Monitoring
- Assessing of customer profiles and client data to identify whether the activity is consistent with expected transactional activity.
- Mentored junior staff members by providing guidance on complex problem-solving techniques and sharing industry knowledgeexpertise.
- Built strong relationships with customers through positive attitude and attentive response.
- Played an integral role in strategic planning efforts by providing insights on current operational performance and future growth opportunities.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Conducted thorough screening of transactions and customer profiles against OFAC and other regulatory watchlists.
- Analyzed and investigated potential matches to determine true hits and false positives.
- Communicated with internal stakeholders to escalate and resolve potential compliance issues.
- Maintained accurate records and documentation of screening activities and decisions.
Operations Manager
HDFC BANK LTD
08.2019 - 06.2022
- Managing Team of Tellers, PB Sales & Welcome Desk effectively towards contribution for achieving Branch Target
- CASA Growth thru NTB accounts
- Scrutinizing of Account Opening forms, Customer Service Interaction forms & Processing.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Devised processes to boost long-term business success and increase profit levels.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
HR Executive
Changepond Technologies LTD
03.2016 - 05.2017
- Coordination with Technical panel and understanding their requirements, defining job positions
- Resourcing, screening and short listing resumes through various job portals or else internal reference, head hunting.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
Senior Executive
Consim Info Pvt Ltd
12.2011 - 03.2016
- Handling of high net worth individuals like celebrities, NRI's and top notch business class people
- Communicating with clients over calls and e-mails on a regular basis
- Working with a soul intension of cratering to clients need and leading ultimate customer satisfaction.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
Operations Executive
AXIS BANK LTD
02.2007 - 07.2010
- Achieved sales targets and providing Customer service
- Relationship Management for a Portfolio of customers
- Responsible for Cross Sell & enhancing relationship with existing customers
- Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex
- Report Generation & filing.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Education
BBA -
SDNB College For Women, Chennai
H.S.C - undefined
Vyasa Vidhyalaya Mat. Hr. Sec. School, Chennai
S.S.L.C - undefined
Vyasa Vidhyalaya Mat. Hr. Sec School, Chennai
Skills
Operating System: Windows98, 2000, 2003 Server, Windows XP & Windows 7
Tools: MS Word, Excel, Power Point and Outlook
E-Mailing tools: MS Outlook and Google mail
- Personnel Management
- Compensation Structuring
- Onboarding and Orientation
Certification
IRDA Certified
Areas Of Interest
- Customer Interaction
- Strategic Marketing
- BFSI/BPO
- Compliance & Risk Management
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Operations Manager
HDFC BANK LTD
08.2019 - 06.2022
HR Executive
Changepond Technologies LTD
03.2016 - 05.2017
Senior Executive
Consim Info Pvt Ltd
12.2011 - 03.2016
Operations Executive
AXIS BANK LTD
02.2007 - 07.2010
Business Process Lead- AML Transaction Monitoring
Tata Consultancy Services
7 2022 - Current
BBA -
SDNB College For Women, Chennai
H.S.C - undefined
Vyasa Vidhyalaya Mat. Hr. Sec. School, Chennai
S.S.L.C - undefined
Vyasa Vidhyalaya Mat. Hr. Sec School, Chennai
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