MALLIGAN A
Chennai
Summary
Knowledgeable [Asst. Manager]. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
14
14
years of professional experience
Work History
Team Leader in Operations
Guidehouse (P) Ltd.
05.2024 - 02.2025
- Managed Claims allocation, team production, quality, Client coordination, training and clarification as Lead to achieve Customer expectations.
- Directed team based on skills and strengths in AR for US healthcare across payors.
Subject Matter Specialist (Client Specialist)
Access Healthcare (P) Ltd.
02.2021 - 04.2024
- Developed comprehensive training materials to enhance team understanding of healthcare regulations.
- Facilitated cross-departmental collaboration to streamline processes and improve service delivery.
- Mentored junior staff on best practices for compliance and quality assurance measures.
Team Leader in Operations
Omega Healthcare (P) Ltd.
02.2020 - 09.2020
- Handled a team in Omega in Trichy location as a Team Leader.
- Facilitated team in providing work allocations, quality, training and improvement. Also assisted IT issues and managed asset delivery in pandemic.
Senior Client Partner
Access Healthcare (P) Ltd.
05.2014 - 02.2020
- Coached new auditors about metrics in Service Quality Team in Access Healthcare.
- Handled Client Call in Calibration and process related queries.
- Created rules for automation up to certain denials for Business Transformation Team.
- Certified Auditors for new processes for cross practice and in for new hires.
- Conducted R&R, ATA and Internal Calibration among the auditors in my team.
- Supervised and certified new hires in QCP.
- Acted as a Master Calibrator and handled rebuttal sessions along with Operations.
- Conducted Monitory Form session for new hires about the error parameters.
- Conducted huddles in Operations & Quality team about process related clarification.
Process Associate
AGS Health (P) Ltd.
05.2013 - 04.2014
AR Caller
Allzone Management (P) Ltd.
06.2012 - 05.2013
Trainee – AR Associate
Technosoft Business Solutions (P) Ltd.
05.2011 - 06.2012
Education
B.Sc. - Mathematics
University of Madras
Skills
- MS-Office
- Allscripts
- ATHENA
- ECW
- EPIC
Languages
ENGLISH
TAMIL
Disclaimer
I hereby declare that all the above furnished information and particulars are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: March 28th, 1981
- Gender: Male
- Marital Status: Married
Timeline
Team Leader in Operations
Guidehouse (P) Ltd.
05.2024 - 02.2025
Subject Matter Specialist (Client Specialist)
Access Healthcare (P) Ltd.
02.2021 - 04.2024
Team Leader in Operations
Omega Healthcare (P) Ltd.
02.2020 - 09.2020
Senior Client Partner
Access Healthcare (P) Ltd.
05.2014 - 02.2020
Process Associate
AGS Health (P) Ltd.
05.2013 - 04.2014
AR Caller
Allzone Management (P) Ltd.
06.2012 - 05.2013
Trainee – AR Associate
Technosoft Business Solutions (P) Ltd.
05.2011 - 06.2012
B.Sc. - Mathematics
University of Madras
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