Mallory Morrow
Memphis
Summary
Versatile and dynamic Manager adept in order management and fostering team communication. Spearheaded initiatives to reduce waste, achieving significant cost savings, while enhancing customer satisfaction through innovative menu design and exceptional service. Skilled in both employee scheduling and cultivating a positive, productive work environment.
Overview
8
8
years of professional experience
Work History
Bakery Manager
Brown Baguette Bakery
07.2021 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Snow Slayer
Vampire Penguin
01.2022 - 07.2022
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Key Holder Supervisor
Rise Pies Handcrafted Pizza
10.2020 - 06.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Lead Kitchen Manager
Backdraft
05.2017 - 02.2020
- Developed creative menu offerings, incorporating seasonal ingredients and diverse cuisine styles to appeal to varied tastes.
- Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences.
- Created an inclusive work environment that embraced diversity while encouraging open communication among all staff members.
- Implemented sustainable practices such as recycling programs, energy-efficient equipment upgrades, and sourcing local ingredients whenever possible.
- Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.
- Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
- Reduced food waste by implementing proper inventory management and storage practices.
Education
Bachelor of Music Education - Music Education
Delta State University
Cleveland, MS12-2025
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
Timeline
Snow Slayer
Vampire Penguin
01.2022 - 07.2022
Bakery Manager
Brown Baguette Bakery
07.2021 - Current
Key Holder Supervisor
Rise Pies Handcrafted Pizza
10.2020 - 06.2021
Lead Kitchen Manager
Backdraft
05.2017 - 02.2020
Bachelor of Music Education - Music Education
Delta State University
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