Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Owens

New Johnsonville,TN

Summary

I am an analytical, detail-oriented professional with 4 years of experience in providing exceptional customer service and administering customer transactions.

Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Special Education Paraprofessional

Benton County School District
07.2024 - Current
  • Assisted teachers in implementing individualized education plans for students with special needs.
  • Supported classroom management by facilitating a positive learning environment.
  • Collaborated with educators to adapt instructional materials for diverse learners.
  • Monitored student progress and provided feedback to support academic growth.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.

Tax Preparer

H & R Block
12.2023 - 04.2024
  • Prepared and filed individual tax returns using H&R Block proprietary software.
  • Reviewed financial documents for accuracy and compliance with IRS regulations.
  • Assisted clients in understanding tax obligations and refund processes.
  • Conducted thorough interviews to gather necessary financial information from clients.
  • Assessed client tax situations to determine best filing options.

Receptionist

H&R Block
01.2023 - 04.2023
  • Managed front desk operations, ensuring smooth visitor check-in and communication flow.
  • Handled multi-line phone systems, efficiently routing calls to appropriate departments.
  • Maintained organized filing systems, enhancing accessibility of client information.
  • Scheduled appointments and meetings, optimizing executive calendars for efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Emergency Dispatcher

Humphreys County 911 Center
05.2021 - 09.2022
  • Managed emergency call intake and prioritized dispatching based on urgency and resource availability.
  • Utilized computer-aided dispatch systems to track units and monitor response times effectively.
  • Coordinated communication between emergency responders and callers, ensuring accurate information relay.
  • Responded promptly to high-stress situations, demonstrating adaptability under pressure during emergencies.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.

Education

Bachelor of Science - Radiation Therapy

Austin Peay State University
Clarksville, TN
05-2019

Skills

  • Microsoft office
  • Front desk operations
  • Data entry

Timeline

Special Education Paraprofessional

Benton County School District
07.2024 - Current

Tax Preparer

H & R Block
12.2023 - 04.2024

Receptionist

H&R Block
01.2023 - 04.2023

Emergency Dispatcher

Humphreys County 911 Center
05.2021 - 09.2022

Bachelor of Science - Radiation Therapy

Austin Peay State University

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Mallory Owens