Mallory Owens
New Johnsonville,TN
Summary
I am an analytical, detail-oriented professional with 4 years of experience in providing exceptional customer service and administering customer transactions.
Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Special Education Paraprofessional
Benton County School District
07.2024 - Current
- Assisted teachers in implementing individualized education plans for students with special needs.
- Supported classroom management by facilitating a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learners.
- Monitored student progress and provided feedback to support academic growth.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Tax Preparer
H & R Block
12.2023 - 04.2024
- Prepared and filed individual tax returns using H&R Block proprietary software.
- Reviewed financial documents for accuracy and compliance with IRS regulations.
- Assisted clients in understanding tax obligations and refund processes.
- Conducted thorough interviews to gather necessary financial information from clients.
- Assessed client tax situations to determine best filing options.
Receptionist
H&R Block
01.2023 - 04.2023
- Managed front desk operations, ensuring smooth visitor check-in and communication flow.
- Handled multi-line phone systems, efficiently routing calls to appropriate departments.
- Maintained organized filing systems, enhancing accessibility of client information.
- Scheduled appointments and meetings, optimizing executive calendars for efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Emergency Dispatcher
Humphreys County 911 Center
05.2021 - 09.2022
- Managed emergency call intake and prioritized dispatching based on urgency and resource availability.
- Utilized computer-aided dispatch systems to track units and monitor response times effectively.
- Coordinated communication between emergency responders and callers, ensuring accurate information relay.
- Responded promptly to high-stress situations, demonstrating adaptability under pressure during emergencies.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Education
Bachelor of Science - Radiation Therapy
Austin Peay State University
Clarksville, TN05-2019
Skills
- Microsoft office
- Front desk operations
- Data entry
Timeline
Special Education Paraprofessional
Benton County School District
07.2024 - Current
Tax Preparer
H & R Block
12.2023 - 04.2024
Receptionist
H&R Block
01.2023 - 04.2023
Emergency Dispatcher
Humphreys County 911 Center
05.2021 - 09.2022
Bachelor of Science - Radiation Therapy
Austin Peay State University