MALONE JIMERSON
Knoxville
Summary
Enthusiastic undergraduate college student majoring in public relations. Strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving for client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, with high attention to detail and focus on achieving results through efficient and empathetic service. Motivated to learn, grow, and excel in the communications field, aiming to contribute skills and background to a highly effective team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Germantown Athletic Club
07.2022 - 03.2023
- Resolved customer complaints with empathy and effectiveness during high-pressure situations, resulting in increased loyalty and optimal productivity within a large recreation facility
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information in-person and over the phone.
- Daily tasks included: creating customer accounts, handling funds, account maintenance and holds, upkeep of facility image through area cleaning and personal tours, and management of smoothie cafe
- Produced food and drink products adhering to customer's fitness and wellness requests and producing to quality standards.
Student Teacher and Childcare Provider
Kings Way Childcare and Learning Center
02.2023 - 08.2023
- Worked with ages 4 months through 5 years old
- Developed strong relationships with families, providing regular updates on child progress and establishing trust and ensuring a long-lasting dynamic and personal reference for future endeavors
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Sales Ambassador
Lush Handmade Soaps
05.2024 - Current
- Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company products or services while maximizing value for customers.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals and repeat shoppers
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Maintained clean, organized and professional work environment.
- Contributed to the regional success of a newly opened location, resulting in high conversion and sales, despite low traffic
- Achieved training education on topics such as skincare, haircare, micro-biomes and cultural marketing
Certified Group Fitness Instructor
University of Tennessee, Knoxville, TRECS
04.2025 - Current
- Certified with the American Red Cross: Adult and Pediatric First Aid/CPR/AED
- Certified by the American Aerobic Association International & International Sports Medicine Association: Primary Aerobic Instructor Certification
- Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
- Developed strong relationships with fellow fitness professionals and other members of student population for opportunities involving both interpersonal and personal needs
- Increased class attendance by promoting a positive, inclusive environment for all fitness levels.
Student Peer Mentor
The University of Tennessee, Knoxville
03.2025 - Current
- The Division of Student Success: First Year Experience
- Duties include co-facilitating fall semester First Years Studies 101 course and coordinating 1on1 check-in sessions for freshman students
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Facilitated class lectures on topics such as stress management, academic resources, campus activities and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
Education
High School Diploma -
Houston High School
Germantown, TN05-2023
Bachelor of Science - Public Relations
University of Tennessee At Knoxville
Knoxville05-2027
Skills
- Teamwork
- Written Communications
- Flexible and Adaptable
- Interpersonal Communications
- Computer Proficiency
- Responsible and Organized
- Product sales
- Product promotion
- Brand representation
- Problem resolution
References
SCHOOL/ACADEMIC REFERENCES:
- MONIC THOMAS- (901)240-0216
- TRACI SPAIN- (901)490- 338
CHILDCARE
- Deborah Hatley - (901)206-1733
- Alex Crawford - (407)455-4875
LUSH HANDMADE SOAPS:
- Jade Hill- (904)860-2535
UNIVERSITY OF TENNESSEE AIR FORCE RESERVE OFFICER TRAINING CORPS:
- Lt Col Damien Johnson- (865)974-3041
- Maj. Holly Livingston - (865)-974-8865
INTERNSHIPS
- Summer Law Intern Program – Memphis Bar Association
- Summer Trial Advocacy Institute Program – University of Memphis
LEADERSHIP AND OTHER ACTIVITIES
- Houston High’s Leadership Academy Member
- Student Government Association 3 year Member
- Pearls of Service: Ivy League Secretary
- National Flight Academy Attendee
- National Honor Society
- National Technical Honors Society
- Kingsway Childcare and Learning Center Student Teacher
- Family, Career, and Community of America Member and State Competitor : Gold Medalist
- Mustang Mentor – Freshman Mentoring
- Kappa Alpha Pi Pre- Law and Government Fraternity, Lambda Chapter
- Mustang Mob – School Spirit Coordinator
- National Spanish Exam Silver Medalist
- Safety Wellness Advisory Team Member at Houston High School
- University of Tennessee First Year Leadership Council: Student Government Association
- University of Tennessee Kappa Alpha Pi Law Fraternity
- University of Tennessee D1 Women’s Rowing
- UT Air Force ROTC Cadet
- Scabbard and Blade Company Member
- Public Affairs Team Lead
- Resident Hall Association Vice President
Timeline
Certified Group Fitness Instructor
University of Tennessee, Knoxville, TRECS
04.2025 - Current
Student Peer Mentor
The University of Tennessee, Knoxville
03.2025 - Current
Sales Ambassador
Lush Handmade Soaps
05.2024 - Current
Student Teacher and Childcare Provider
Kings Way Childcare and Learning Center
02.2023 - 08.2023
Customer Service Representative
Germantown Athletic Club
07.2022 - 03.2023
High School Diploma -
Houston High School
Bachelor of Science - Public Relations
University of Tennessee At Knoxville
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