Man Deih

• Made outbound calls to customers who have inquired about doing business with the company
• Responded to customer inquiries in a timely and professional manner
• Guided customers through process such as: buyback, goodwill, reimbursement, etc.
• Utilized company CRM to track customer interactions and maintain accurate records
• Demonstrated phone etiquette and effective communication skills
• Worked in a fast-paced environment and meet productivity standards
• Collaborated with other team members to resolve customer issues and improve overall customer experience
• Maintained high-quality scores (Upper 90s)

Highlights of Achievements

• Took escalation calls and de-escalated situations by providing satisfactory solutions to the customer
• Trained new employees by completing side by sides and showing how to properly follow procedures depending on the type of case
• Received perfect scores of 100 for quality and got top agent of the month
• Received multiple positive feedback from customers of satisfaction

• Achieve safe driving records by consistently following traffic rules and regulations
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift
• Improved customer satisfaction by maintaining punctuality and adhering to strict schedules
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided
• Demonstrated strong knowledge of geography and local roads for optimal route selection
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process
• Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures
• Improved fuel efficiency by implementing strategic driving routes and practices
• Answered, scheduled, and responded to reservation calls at specific times and locations
• Achieved safe driving records by consistently following traffic rules and regulations

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
• Managed schedules, accepted time off requests and found coverage for short shifts
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Evaluated staff performance and provided coaching to address inefficiencies
• Evaluated customer needs and feedback to drive product and service improvements
• Devised and implemented processes and procedures to streamline operations
• Collected, arranged, and input information into database system
• Conducted regular reviews of operations and identified areas for improvement
• Developed effective improvement plans in alignment with goals and specifications
• Frequently inspected production area to verify proper equipment operation

• Greeted and checked people in
• Handled billing issues
• Answered all questions and provided assistance when needed
• Answered inbound calls and provided customer service over the phone
• Maintained a clean and organized environment
• Taught fitness classes to people of all ages
• Be CPR certified
• Confronted customers with any issues if necessary and find solutions to problems

• Maintained clean and comfortable environment in building by vacuuming, cleaning windows, and dusting
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails
• Kept building spaces premises clean inside and outside
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly
• Contributed to a welcoming environment by maintaining clean and organized common areas

• Greeted customers in a friendly manner
• Stayed organized and kept up with each server and their guests
• Worked under pressure and thought fast in all situations
• Answered inbound phone calls and provided excellent customer service to answer any questions, while also taking orders
• Multitasked in a fast-paced environment
• Stepped up to lead whenever necessary