Mandi Midcap
Clarksville
Summary
With over 20 years of experience in customer service, I possess a wealth of expertise in delivering exceptional customer relations and demonstrating strong leadership skills. Throughout my career, I consistently exceed customer expectations by providing personalized and efficient service. My ability to build and maintain positive relationships with customers results in increased customer satisfaction and loyalty. Additionally, my leadership skills enable me to effectively motivate and guide teams to achieve outstanding results.
Overview
7
7
years of professional experience
Work History
Merchandiser
S&K Sales
07.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Store Manager
Family Dollar
08.2019 - 10.2023
- Responsible for Operational Execution and Total Store Follow Up
- Drive customer experience and sales goals
- Recruited, hired, trained, and retained associates and managers; identified internal associate talent and provided opportunities for career path development
- Responsible for managing and executing overall store standards to be consistent with Brand Standards
- Drives overall profitability for store focusing on total store sales and expense control
- Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures; daily paperwork; and bank deposits
- Partners with District Manager and Human Resources for employee coaching / counseling, performance documentation and associate relations matters
- Reviewed all corporate communications and prioritizes/plans accordingly
- Enter associate, management schedule into Kronos and approve
- Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms
- Authorizes register functions including post voids, returns and associate discounts
- Ensures the execution of company data integrity process and physical inventory
- Oversees successful receiving and stocking procedures are properly followed and maintained
- Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors
- Holds all associates accountable for their job responsibilities
- Responsible for Ad Sets and Follow up
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Store Manager
Shoe Carnival
11.2018 - 01.2019
- Responsible for inventory, pricing, merchandising, and displays
- Resolved conflict between customers, between employees, and between customers and employees
- Worked all types of shifts and worked on holidays
- Ensure day to day operations
- Scheduling
- Report Time cards
Assistant Store Manager
Ross Dress For Less
11.2017 - 11.2018
- Led and direct team members on effective methods, operations and procedures
- Traveled to various stores in the area/state to train other managers
- Maintain a safe working environment to reduce risk of injury and accidents
- Interact positively with customers
- Track hours and sales, and prepared associated reports
- Make supply orders
- Establish schedules
- Recognize and formally acknowledge staff performance to boost company morale
- Direct daily works task to all associates
- Assign associates to specific duties to best meet the needs of the store
- Train associates on company procedures and policies
- Worked all types of shifts and worked on holidays
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates
- Started as an entry-level associate and worked in every position at store up to Assistant Store Manager
Education
Aesthetics - Trade school
Queen City College
Clarksville, TN01.2016
Timeline
Merchandiser
S&K Sales
07.2024 - Current
Store Manager
Family Dollar
08.2019 - 10.2023
Store Manager
Shoe Carnival
11.2018 - 01.2019
Assistant Store Manager
Ross Dress For Less
11.2017 - 11.2018
Aesthetics - Trade school
Queen City College
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