Mandy Johnson
Lebanon
Summary
Dynamic bartender and manager with a proven track record at Legends Sports Bar And Grill, excelling in customer service and responsible alcohol service. Known for building loyal clientele and enhancing guest experiences through strong multitasking and effective communication. Skilled in training new hires and managing high-volume environments while maintaining operational efficiency.
Overview
21
21
years of professional experience
Work History
Bartender/manager on Duty
Legends Sports Bar And Grill
10.2022 - Current
- Managed increased customer traffic effectively during peak times.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced workplace atmosphere through strong teamwork and communication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced team skills through expertise in bartending and customer service.
Bartender
Townsquare Social
10.2021 - Current
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Complied with state laws on alcoholic beverage services.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/manager on Duty
Whiskey River
02.2014 - 05.2022
- Accommodated high customer volumes efficiently during events, nights, and weekends.
- Maintained operational efficiency by managing inventory, cash handling, and shift transitions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Monitored guest alcohol consumption to maintain safety and compliance.
- Contributed to staff development with knowledge in bartending and customer service.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Built strong client relationships by delivering outstanding service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Built relationships with vendors to manage orders and negotiate costs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Applebee's Grill + Bar
02.2004 - 06.2017
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cultivated loyal clientele through exceptional service delivery.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Implemented alcohol awareness protocols to prevent excessive guest intoxication.
- Educated new bartenders on effective drink preparation, garnish techniques, and maintaining sanitation standards.
- Increased sales by upselling menu items to customers.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Education
High School Diploma - Business Economics
Sturgis High School
Sturgis, MI06.1994
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- New hire training
Timeline
Bartender/manager on Duty
Legends Sports Bar And Grill
10.2022 - Current
Bartender
Townsquare Social
10.2021 - Current
Bartender/manager on Duty
Whiskey River
02.2014 - 05.2022
Bartender
Applebee's Grill + Bar
02.2004 - 06.2017
High School Diploma - Business Economics
Sturgis High School