Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Amanda Ruiz

Shelbyville,TN

Summary

Dynamic customer care professional with a proven track record at Kingdom Lawn Care, excelling in inbound sales and relationship building. Adept at problem-solving and persuasive communication, I consistently enhanced customer satisfaction and retention, contributing to company growth through exceptional service and high-energy sales tactics.

Qualified Inbound Sales and Customer Service Representative with strong background in inbound sales. Proven ability to effectively engage customers, address their needs, and enhance client satisfaction. Demonstrated ability to leverage communication and problem-solving skills to close sales and maintain client relationships.

Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Care Executive

Kingdom Lawn Care
03.2021 - Current
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
  • Took ownership of customers issues to follow problems through to resolution.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.

Personal Care Assistant

Jean Gallagher
04.2020 - 10.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Inbound Sales Representative

Ryco Ventures
05.2004 - 07.2008
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Inbound Sales Representative

Citibank
10.2003 - 12.2004
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

GED -

Orange Park High School
Orange Park, FL
05-2001

Skills

  • Inbound sales
  • High-volume call centers
  • Goal oriented
  • Customer relationship building
  • Product knowledge
  • Inbound call management
  • Persuasive communication
  • Closing skills
  • High-energy sales tactics
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Consistently in top 10% of Sales team
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

CPR and First Aid Certified

Languages

English
Native or Bilingual

Timeline

Customer Care Executive

Kingdom Lawn Care
03.2021 - Current

Personal Care Assistant

Jean Gallagher
04.2020 - 10.2021

Inbound Sales Representative

Ryco Ventures
05.2004 - 07.2008

Inbound Sales Representative

Citibank
10.2003 - 12.2004

GED -

Orange Park High School

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Amanda Ruiz