MANDY S. MATHIS
Cookeville
Summary
Successful Banking Center Manager with a proven track record in leading, supervising, and developing high-performing teams. Expertise in articulating business objectives, coaching team members, and recognizing achievements to foster a culture of excellence. Committed to cultivating enduring relationships with customers to ensure loyalty and satisfaction that drive sustainable business growth. Demonstrated ability to navigate challenges and implement strategic initiatives that enhance operational efficiency and client engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Banking Center Manager
First Horizon Bank
Cookeville, TN
11.2018 - Current
- Completed quarterly tactical plans to effectively grow banking center customer base and profits.
- Established and aligned sales goals for each banking center team member to maximize individual sales productivity.
- Scheduled weekly call blocks for each banker to drive customer engagement and increase partner referrals.
- Promoted bank through community involvement and leveraged contacts to create pipeline of new business opportunities.
- Provided service to customers and prospects seeking loans or investments by providing right products that met their needs.
Retail Relationship Manager
First Tennessee Bank
01.2005 - 11.2018
- Promoted from FSR due to successful performance with loan portfolio and investment sales.
- Established long term relationships, naturally adjusting to customer styles, personalities, and preferences.
- Numerous profitable relationships, and excellent customer feedback surveys.
- Community market leader for numerous years – leading local team in cross-selling.
- Million Dollar Club Qualifier for (10) years – exceeding sales goals each year with investments and insurance.
- Diamond Circle Qualifier (10 years)
Education
No Degree -
Tennessee Technological University
Cookeville, TNNo Degree -
Volunteer State Community College
GallatinAssociate of Applied Science -
MedVance Institute
01-2005
Skills
- Proactive revenue generation
- Sales coaching
- Customer experience management
- Build and retain customer relationships
- Goal setting
Accomplishments
- Board Member – CityScape, a nonprofit organization assisting with grants for town buildings and community betterment.
- Event coordination such as Taste of the Town and Fall Fun Fest.
- Excellent venue for networking, brand awareness, business development, and business growth.
- Well-known for outstanding and exceptional personal skills, quickly identifying and adapting to client personality traits and mechanics, client preferences, and often-times, client concerns – establishing successful and profitable relationships.
Certification
Life Insurance License (Tennessee)
Timeline
Banking Center Manager
First Horizon Bank
11.2018 - Current
Retail Relationship Manager
First Tennessee Bank
01.2005 - 11.2018
No Degree -
Tennessee Technological University
No Degree -
Volunteer State Community College
Associate of Applied Science -
MedVance Institute